Geoffery tilley
middlesx,feltham
Summary
Proficient in Microsoft Office Suite with a strong grasp of customer service level agreements. Demonstrated expertise in communication and customer service, ensuring high satisfaction rates. Knowledgeable in stock management systems and capable of operating efficiently under tight deadlines. Holds a current reach and forklift license, along with completion of a dangerous goods awareness course.
Overview
26
26
years of professional experience
Work History
warehouse Team Leader
Swissport
middlesex, Feltham
2020.09 - Current
- Owned daily workforce scheduling decisions for warehouse shift coverage.
- Set ULD build and breakdown standards to keep input-output flowing steadily.
- Directed delivery and collection movement planning across landside and airside door points.
- Led X-ray and handsearch screening for inbound cargo into warehouse.
- Managed a team of warehouse operatives, overseeing daily tasks to boost efficiency and productivity.
storeman
MTHL Fleet Services
middlesex, Heathrow
2020.07 - 2020.08
- Coordinated distribution of dispatched goods to fulfil customer orders.
- Managed order fulfilment by retrieving and organising items from supply room shelves.
- Maintained accurate stock records to enable efficient dispatch and replenishment planning.
Logistics Administrator
Vestatec UK Ltd
middlesex , feltham
2007.11 - 2020.03
- Scheduled outbound transport planning for goods to satisfy customer requirements.
- Delivered daily administrative support across logistics teams to improve office efficiency.
- Owned booking and documentation of inbound and outbound deliveries with accurate records.
- Managed shipment updates for customers and internal stakeholders upon request.
- Led training for new starters on logistics software and process standards.
- Directed coordination between sales, customer service, and logistics to meet delivery timelines.
- Resolved delivery enquiries and complaints to protect customer satisfaction.
Logistics Supervisor
ENG Holdings LTD
middlesex, feltham
2000.01 - 2007.11
- Managed logistics operations, coordinating transportation, warehousing, and inventory control to optimise supply chain efficiency.
- Responded to customer enquiries and complaints regarding delivery issues, maintaining high levels of customer satisfaction.
- Attended staff meetings to discuss budget goals and ways to reduce costs.
- Forecasted expense projections to determine allocations needed for organisation.
- Managed store opening and closing procedures, securing premises and safeguarding assets.
- Picked up additional tasks to aid team success.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Education
GCSE -
Hounslow Manor School
Hounslow TW14 1988-01
Skills
- Team leadership
- Order picking
- Warehouse processes
- Logistics coordination
- Customer relationship management
- Safety compliance
- Conflict resolution
- Quality assurance
- Team leadership and motivation
- Warehouse safety regulations
- Health and safety awareness
Timeline
warehouse Team Leader
Swissport
2020.09 - Current
storeman
MTHL Fleet Services
2020.07 - 2020.08
Logistics Administrator
Vestatec UK Ltd
2007.11 - 2020.03
Logistics Supervisor
ENG Holdings LTD
2000.01 - 2007.11
GCSE -
Hounslow Manor School