Gentjan Terziu
Uxbridge,London
Summary
Dedicated professional with expertise in safety compliance and customer service, excelling in complaint resolution and route planning. Demonstrates strong team collaboration and leadership skills, ensuring delivery optimisation and service quality assurance. Known for attention to detail, effective communication, and the ability to remain calm under pressure. Committed to strategic planning and health and safety awareness, with a focus on enhancing customer relationship management. Career goals include advancing in roles that leverage problem-solving abilities and public speaking skills to drive organisational success.
Dedicated Security Professional with strengths in customer engagement and complaint resolution. Manages customer interactions with clear communication, achieving service quality targets. Collaborates with team members to enhance service delivery and maintain a safe working environment.
Overview
17
17
years of professional experience
Work History
Manager Director
Mediterranean Restaurant
Hendon, London
04.2022 - 09.2025
- Set ambitious expectations for operations and established pathways to accomplishing goals.
- Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Controlled expenses and allocated financial resources to reach budget goals.
- Acted as a public speaker and company representative at events, conferences, networking functions and industry shows.
- Built successful business culture focused on performance optimisation and goal attainment.
Sicurity
Loomis Company
London, London
01.2019 - 03.2023
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
Delivery Driver
Tesco
London, London
03.2009 - 02.2018
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Strived to make deliveries on time to meet schedule demands.
- Successfully changed and planned alternative routes for journeys, usually at short notice, when routes become congested or closed.
- Navigated through diverse weather conditions and traffic situations, ensuring timely and safe delivery of items.
- Provided exceptional customer service, addressing queries and concerns with professionalism and patience.
- Stayed vigilant and within safe driving practices when operating vehicles.
- Managed planning of efficient and safest routes for journeys using maps and GPS systems.
- Completed daily pre-departure inspection checklist before every shift.
- Checked vehicle's fluid levels and tyre pressure, promptly scheduling any required repairs.
- Adhered to traffic laws and regulations, maintaining a clean driving record throughout employment.
- Determined optimum route to meet schedule targets and satisfy customers.
- Reported all vehicle defects and maintenance requirements via daily check sheet.
- Assisted clients in loading and unloading of heavy items from vehicles, maintaining excellent customer satisfaction.
- Kept vehicle interior and exterior spotless by carrying out vehicle deep cleaning, including pressure washing, shining and hoovering.
- Completed daily [Type] deliveries without error or delay.
- Operated motor vehicle safely and in line with UK highway code.
- Followed despatch personnel orders to complete accurate, on-time stops.
- Notified management of vehicle safety concerns and issues.
Skills
- Safety compliance
- Customer service
- Complaint resolution
- Route planning
- Team collaboration
- Customer relationship management
- Problem solving
- Delivery optimization
- Communication skills
- Service quality assurance
- Attention to detail
- Calm under pressure
- Active listening
- Team leadership and motivation
- Public speaking
- Strategic planning
- Health and safety awareness
- Complaint handling and resolution
Languages
English
First language
Timeline
Manager Director
Mediterranean Restaurant
04.2022 - 09.2025
Sicurity
Loomis Company
01.2019 - 03.2023
Delivery Driver
Tesco
03.2009 - 02.2018