Genevieve Griffiths

• Company Overview: We supply milk predominantly to schools and nurseries across the UK
• Responsible for managing three colleagues who now work remotely alongside my main role which is account management for a milk supply company
• Manage under 5 free milk claims under the government NMRU scheme and the over 5 subsidy claims through the Rural Payments Agency.
• Designed and manage our own online ordering system alongside our IT support department where parents can order milk directly.
• Prioritise high-volume competing tasks to complete simultaneous projects within stringent timeframes.
• Coordinate facility maintenance, providing a safe and comfortable work environment.
• Improve office efficiency by streamlining administrative procedures.
• Manage databases to maintain updated records and accuracy.

• Supported young people aged 13 – 18 who had been detained under the Mental Health Act to get through their day to day lives

Responsibilities included -

• Providing daily living assistance, promoting independent behaviour.
• Assisting service users by providing emotional and practical support.
• Promoting safe environment by adhering to risk assessment guidelines.
• Helping clients make informed decisions and follow individual treatment plans.
• Successfully empowering individuals to pursue hobbies and leisure activities, such as shopping and creative activities.

• Managed a department of 20-30 team members.
• Ensured the smooth running of the unit, training, driving sales and KPI’s and ensuring the highest standards were met at all times as well as being a duty manager for the site two days per week in rotation with the other managers
• Trained four team members to shift manager level.
• Achieved the highest audit result for this department (A).
• Planned revenue generation strategies designed for growth.
• Led and managed administrative staff to maintain smooth daily operations.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Developed department goals aligned with company vision.
• Devised staff succession plans to enable professional development.
• Evaluated sales trends and identified growth areas to increase profits.
• Designed and implemented training to further develop staff based on business goals.
• Boosted overall performance with regular training workshops.
• Monitored health and safety measures for guaranteed compliance.
• Trained new recruits for seamless integration into the team.
• Rotated merchandise and displays to feature new products and promotions.
• Delegated tasks and reacted to changing workloads to maintain efficient operations.
• Coordinated inter-departmental collaborations, resulting in cohesive projects.
• Reduced operational delays with proactive scheduling.
• Handled customer complaints for improved satisfaction rates.
• Championed adherence to operational best practices and company policies.
• Improved staff morale by implementing regular feedback sessions.
• Conducted team meetings to improve internal communication.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Streamlined administrative processes, reducing paperwork backlog.
• Implemented actions from staff and customer feedback to improve service.
• Developed empowering employee culture focused on equipping staff to independently meet customer needs.