A skilled professional with expertise in trauma-informed care, crisis intervention, and mental health assessment. Demonstrates strong practical and organisational abilities, safeguarding practices, and boundary setting to deliver holistic, person-centred support. Proficient in team leadership, collaboration with multidisciplinary teams, and compliance with GDPR and health and safety regulations. Adept at IT and data management using CRMs, including KPI reporting, goal planning, risk assessment, and group facilitation. Committed to fostering resilience through strengths-based approaches while ensuring operational excellence.