Onboarded and trained new hires, setting them up for success, and oversaw the management of a team of over 50 associates,
Responsible for opening and closing, including cash-handling, action planning to achieve KPI's, zoning and checking in with staff,
Maintained strong visual standards and took initiative with on the go re-merchandising to capture customers and increase sales. Keeping up with trends and dressing mannequins to help drive sales,
Led by example in customer service. Multiple shout-outs in customer compliment surveys, and took the lead on assisting customers if any problems arose.
Youth Support Worker
Brighter futures together
Bracknell, Bracknell Forest
2025.06 - 2026.06
Helped deliver content from course materials to the students.
Helped students reach the end of the course and gain thier level 2 qualification accredited by the Royal Society of Public Health.
Worked one-to-one if anyone needed extra guidence and support.
Divided students into groups, set up and faciliaterd group teamwork acitivties
Built strong relationships with young people by providing emotional support and guidance.
Liased with local mental health services to help increase support for young people
FOH Executive
Babels
Hastings
2023.01 - 2024.08
Helped manage administrative duties, including taking bookings, liaising with customers via email and telephone,
Collaborated closely with serving staff, ensuring seamless communication between kitchen and front of house operations.
Assisted in inventory control measures for effective stock management.
Delivered exceptional service to customers for their enjoyment and comfort, addressing any customer complaints or issues promptly, ensuring customer satisfaction.
Managed high-volume orders during peak hours, maintaining quality of service.
Gymnastics Coach
Summerfields gymnastic centre
Hastings
2020.02 - 2024.08
Provided constructive feedback after each session, aiding in technique refinement and correction of form errors and motivated athletes towards achieving personal bests
Created a nurturing environment at the gym which fostered self-confidence and resilience amongst all trainees. Also fostered team spirit with group activities and bonding sessions.
Ensured safe equipment use, minimising the risk of accidents during practice sessions.
Developed individualised training plans for improved athlete progression rate.
Established open lines of communication with parents, facilitating a supportive network around each gymnast
Education
GCSEs - All core GCSE's achieved including Maths, English and Science
Buckswood
Hastings, East Sussex
A-Levels - Business, History, Psychology
Buckswood
Hastings, East Sussex
Bachelor of Science - Psychology
University of Reading
Reading
Skills
Communication
Strategic planning
Inventory management
Knowledge of PowerBI, Teams, Excel
People Management
Conflict Resolution
Speciality coffee brewing
Health and Safety Compliance
POS Systems
Visual Merchandising
Upselling
Food safety regulations
Team building
Certification
Youth Mental Health First-Aider Award
First-Aid Essentials
Timeline
Youth Support Worker
Brighter futures together
2025.06 - 2026.06
Key Lead
Abercrombie & Fitch
2024.11 - Current
FOH Executive
Babels
2023.01 - 2024.08
Gymnastics Coach
Summerfields gymnastic centre
2020.02 - 2024.08
GCSEs - All core GCSE's achieved including Maths, English and Science