GENEVIEVE ALFRED
London
Summary
Results-driven professional with expertise in predictive modelling, risk assessment, and business intelligence. Proficient in leveraging advanced tools such as Excel, Power BI, Tableau, and SharePoint to deliver actionable insights through data analysis and visualisation. Skilled in stakeholder management, business process modelling (BPMN), and budgeting planning to optimise operational efficiency. Experienced in utilising platforms like LEXIS NEXIS, CAP IQ, UAD, and CRMS systems to support strategic decision-making. Adept at aligning data-driven strategies with organisational goals to enhance performance and drive sustainable growth.
Overview
17
17
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work history
Customer Due Diligence/KYC-Advisory
Almond Media Ltd
London
10.2022 - 03.2025
- Provide operational insights, enhance performance, and propel business outcomes, extract, analyse, and manage big datasets
- Stewardship of multiple levels of KYC approvals for significant volumes of ongoing customer reviews
- Maintained excellent tracking and status reports to provide transparency and status updates
- Provided weekly/monthly reporting and analysis to relevant stakeholders to track progress and improve time to completion of review process
- Provided guidance and problem-solve issues and challenges referred KYC and Lines of Business
- Escalated issues to manager as required
- Prioritized work in accordance with procedure and required timelines
- Managed and monitor complex portfolio of work representing significant amount risk
- Evaluated risk rating generated and applied enhanced analysis skills to provide informed AML KYC recommendation to the Line of Business relating to customer risk
- Constantly adapting with several internal / external information portals and source systems
KYC ANALYST/ADVISORY ANALYST
Jubilee Systems Ltd
07.2019 - 09.2022
- Performed KYC/ Customer Service tasks, including monitoring, and tracking the KYC records and Appendix approval process, assisting with developing and executing action plans for expiring records, and ensuring records were not past due
- Reviewed Customer Due Diligence (CDD), including but not limited to the Periodic Transaction Review, AML Program Assessment, Site Visits, and AML Risk Summary
- Handle Data Entry within Capital Market
- Ensuring feedback received from quality control colleagues is implemented and high quality of files
- Conduct a full review of the files for a select segment of clients, ensuring that appropriate documentation is received, and that each customer profile is updated with applicable information in a timely fashion
- Provide support & comprehensive products and services information to customers
- Played a crucial role in acquiring prospective customers through research and marketing initiatives
- Verified our customers by connecting and having a detailed conversation with them – providing contextual information about us and discussing their wants and needs
- Built and maintained lasting relationships with current and potential customers to ensure referrals and positive customer reviews
- Educated current and potential customers about the renovation services and industry leading materials/products we offer with integrity and excellence
OPERATION ANALYST
7th August Facility Managers Ltd
02.2013 - 06.2019
- Encouraged creation and application of numerous new rules and processes that improved efficiency and guaranteed that performance was on par with or better than expectations
- Performed change impact analysis to document business rules, functions, and requirements and evaluate possible effects of process modifications
- Using techniques centered on labor and waste reduction, SQL, Tableau, and Power BI were successfully employed to improve a number of end-to-end facilities operations, leading to 45% gain in operational efficiency
CREDIT COMPLIANCE / COLLECTION ADVISOR
Sterling Bank
04.2008 - 01.2013
- Assist customers in developing comprehensive financial plans tailored to their individual circumstances, incorporating elements such as budgeting, savings, investments, and debt management
- Educate customers on financial planning principles and strategies to empower them to make informed decisions about their finances
- Developed methods and processes to mitigate fraud occurrence and liaised with related business stakeholders for fraud control
- Determined and implemented additional steps, validating KYC risk compliance based on research of customer records, verification of account purpose
- Proactively engage with customers to promote and sell a range of personal banking and credit card products, effectively cross-selling and upselling where appropriate
- Ensure a high level of customer service is always maintained addressing customer inquiries, resolving issues, and building long-term relationships to enhance customer loyalty
- Offer personalized financial advice and guidance to customers, helping them achieve their financial goals and objectives
- This includes analysing customers' financial situations, understanding their needs, and recommending suitable products and services, including personal banking products and credit cards
Education
Master of Science - Project Management
University of Sunderland
Certificate In Business Management - undefined
Lagos Business School
Master of Science - Applied Geophysics
University of Lagos
Bachelor of Science - Geology
University of Benin
Skills
- Predictive Modeling
- Risk Assessment
- Business Intelligence
- Microsoft Excel
- Power BI
- Data Analysis
- Stakeholder Management
- Data Visualization
- Tableau
- Business Process Modelling (BPMN)
- LEXIS NEXIS
- CAP IQ
- Microsoft Office Suite
- UAD
- Servicing
- CRMS System
- Budgeting Planner
- SharePoint
Certification
- Certified Business Analyst Professional (CBAP)
- Project Management Professional (PMP)
- Certified Anti-Money Laundering Specialist in-view
- AML/CFT Compliance in-view
Timeline
Customer Due Diligence/KYC-Advisory
Almond Media Ltd
10.2022 - 03.2025
KYC ANALYST/ADVISORY ANALYST
Jubilee Systems Ltd
07.2019 - 09.2022
OPERATION ANALYST
7th August Facility Managers Ltd
02.2013 - 06.2019
CREDIT COMPLIANCE / COLLECTION ADVISOR
Sterling Bank
04.2008 - 01.2013
Certificate In Business Management - undefined
Lagos Business School
Master of Science - Applied Geophysics
University of Lagos
Master of Science - Project Management
University of Sunderland
Bachelor of Science - Geology
University of Benin
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