Genet Sintayo
Nairobi
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
10
10
years of professional experience
Work History
Dynamic Account Manager
- Within Travel industry offering expertise in building partnerships, retaining key accounts and enhancing profit channels, with excellent client oversight, issue resolution and relationship-building expertise
- Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies
- Collaborative and strategic team leader with robust background in customer relationship management
- SKILLS
- Key Account Management
- Account Planning
- Customer Management
- Project Management
- Account management
- Business Development
- Distribution Management
Account Manager /
Booking.com
05.2016 - Current
- Responsible for informing and consulting accommodation partners in regards to their business performance, market opportunities and industry trends
- Increase Booking.com Market share and brand awareness through new partnerships and growing relationship with current client portfolio
- Strategic Planning and Managing high revenue generating accounts and aligning strategy in Kenya, Uganda, Tanzania, Nigeria &
- Ghana
- Empower partners on how to use system, tools and available products of Booking.com BV with goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers
- Evaluating local market characteristics, trends and drivers, and effectively prioritize and manage the performance of a portfolio of accounts to business value .
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Developed, maintained and utilized diverse client base
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
Business Development Manager
Assa Abloy E.A Ltd
06.2013 - 04.2016
- Recruited, trained and coached 4 -member team to support company growth
- Maintained and expanded customer base by counseling sales representatives, Technical team, building and maintaining rapport with customers and identifying new customer opportunities
- Gathered information on competitor activities and market trends to enhance strategic decision-making
- Developed and maintained relationships with customers and suppliers through account development
- Delivered feedback to decision-makers regarding employee performance and training needs
- Secured consistent stock supply by providing accurate sales forecasts and managing shipments appropriately
- Developed highly profitable pipeline based on multiple sales penetration techniques
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Researched the Ethiopia Market thoroughly to adapt sales strategies accordingly
- Recommended new Products lines by surveying consumer needs and trends and tracking competitors.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Education
Post Graduate Diploma - Marketing
Institute of Chattered Marketers
Bachelor of Commerce - Business Management & Industrial Psychology
University of Namibia
Windhoek,Namibia04.2010
Skills
- Prospecting and Cold Calling
- Strategic Planning
- Cost Reviewing
- Account Verification
Timeline
Account Manager /
Booking.com
05.2016 - Current
Business Development Manager
Assa Abloy E.A Ltd
06.2013 - 04.2016
Dynamic Account Manager
Post Graduate Diploma - Marketing
Institute of Chattered Marketers
Bachelor of Commerce - Business Management & Industrial Psychology
University of Namibia
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