Genesis Arlette Torres
Blackburn,Lancashire
Summary
A proactive customer service representative with consistent experience in the hospitality industry. A positive and welcoming individual, able to use her own initiative to accommodate clients in order to exceed their expectations. Accurately and confidently managing and reconciling payments on a daily basis. A team player with excellent communication skills along with the ability to develop and maintain constructive and effective working relationships. Always keen to learn new trades and share my knowledge to support my colleagues in their day to day work.
Overview
5
5
years of professional experience
Work history
Front of the house hostess
Malatang Express
Manchester , Great Manchester
04.2024 - Current
- Meet and greet customers
- Show customers to their table according to floor plan
- Talk customers through Menu with chef's recommendations
- Take orders
- Serve orders promptly, ensuring high levels of customer satisfaction.
- Keep restaurant clean and tidy according to health and safety standards
- Manage cash register transactions for accurate record keeping.
- Collect brief customers' feedback on service and report back to Management
- Resolve promptly any issues that might arise
- Collaborate effectively with team members to streamline service delivery
- Provide extra shift cover to the business whenever necessary
- Train new starters
- Assist in setting up and clearing tables for improved dining experience.
- Keep abreast with daily specials or changes in the menu to provide accurate information to guests.
Shop assistant
Family business
El Salvador
01.2021 - 12.2021
- Greet customers
- Answer all customers' questions about menu
- Take orders
- Serve food orders promptly
- Take payments
- Clean and keep food area tidy
Education
level 2 certification - Understanding business and improvement techniques
NCFE
Darlington 11.2024
Entry levels - Maths
Bradford college
Bradford09.2023
Skills
- Customer service
- Employee training
- Cash management
- Problem solving
- Team Player
- Meeting health and safety standards
- Front of House rapport building
- Call centre operations
- Multitasking in a busy environment
- Delegating and organizing
- Professional cleaning
- Attention to details
Languages
Spanish
Native language
English
Fluent
Hobbies
- Reading
- Drawing
- Dancing
- Waking
- Singing
Timeline
Front of the house hostess
Malatang Express
04.2024 - Current
Shop assistant
Family business
01.2021 - 12.2021
level 2 certification - Understanding business and improvement techniques
NCFE
Entry levels - Maths
Bradford college
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