Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eleni Doulgeraki

Athens

Summary

Dedicated and results-driven professional with extensive experience in client relations, travel coordination, and administrative support. Renowned for exceptional organizational skills, a proactive mindset, and the ability to build strong relationships across diverse stakeholder groups. Skilled in managing travel itineraries, supplier negotiations, and delivering high-quality experiences while maintaining meticulous attention to detail.

Overview

7
7
years of professional experience

Work History

Customer and Stakeholder Coordinator

Thames Water
Reading
06.2022 - Current
  • Led stakeholder communications for South West London, ensuring alignment on objectives and managing relationships with local authorities, parish councils, and community groups.
  • Collaborated with internal teams (press office, brand, local government) to implement communication strategies, ensuring consistent messaging across all channels.
  • Managed incident-related communications with political sensitivity, maintaining confidentiality and high standards in public-facing interactions.
  • Influenced stakeholders to find collaborative solutions, ensuring successful outcomes on complex issues.
  • Gained out-of-hours exposure in political and press office incident management through volunteering, enhancing skills in urgent and sensitive communications.

Receptionist

Reflex Spinal Health
Reading
12.2022 - 07.2024
  • Maintained the reception area, welcoming guests and creating a warm, professional environment.
  • Built strong relationships with clients, ensuring they felt comfortable and informed throughout their visits.
  • Managed booking of treatment plans, appointments, rebookings, and cancellations, while handling client inquiries.
  • Performed administrative duties, including maintaining client records and ensuring adherence to company policies.
  • Provided customer-facing training to new staff, ensuring consistent service standards.

Creative Hub Studio Assistant – Brand & Marketing

Thames Water
Reading
12.2021 - 06.2022
  • Oversaw communication efforts, ensuring internal and external messaging aligned with company goals and values.
  • Collaborated with cross-functional teams to develop and implement project schedules, driving successful completion of projects.
  • Managed stakeholder relationships, ensuring smooth project delivery and alignment on objectives.

Community Engagement Assistant

John Hansard Gallery
Southampton
09.2020 - 12.2021
  • Developed and executed community engagement strategies, building strong relationships with local influencers and stakeholders.
  • Coordinated events to drive audience participation and promote gallery initiatives.
  • Created and distributed communication materials, ensuring effective delivery to target audiences.
  • Supported innovative outreach initiatives to enhance engagement and visibility.

Office Administrator Assistant

ALG Manousakis
Athens
04.2018 - 09.2020
  • Provided administrative support, ensuring efficient operations and assisting stakeholders with documents and enquiries.
  • Processed financial documentation with precision and attention to detail.
  • Assisted in proofreading and drafting communications, maintaining professionalism and consistency.
  • Assisted national and international stakeholders and clients with enquiries and document preparation.
  • Acted as liaison between internal teams and external partners, supporting PR-related documentation and communications.

Education

Bachelor of Arts - Art History

Athens University of Fines Arts,
Athens GR

Skills


  • Client Relationship Management
  • Projects Coordination & Planning
  • Supplier & Vendor Negotiation
  • Customer Service & Hospitality
  • Administrative Support
  • Project & Time Management
  • Attention to Detail
  • Microsoft Office Suite

Languages

English, Greek, German

Timeline

Receptionist

Reflex Spinal Health
12.2022 - 07.2024

Customer and Stakeholder Coordinator

Thames Water
06.2022 - Current

Creative Hub Studio Assistant – Brand & Marketing

Thames Water
12.2021 - 06.2022

Community Engagement Assistant

John Hansard Gallery
09.2020 - 12.2021

Office Administrator Assistant

ALG Manousakis
04.2018 - 09.2020

Bachelor of Arts - Art History

Athens University of Fines Arts,

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Eleni Doulgeraki