Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Gene Chan

London

Summary

A client focused, result-oriented technical consultant with proven ability to analyse complex system and develop innovative solutions, demonstrating strong problem-solving skills alongside excellent coaching and communication abilities. Proactive, discipline with dependable and methodical nature.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Quantexa Data Engineering Consultant

Xander Talent
London, United Kingdom
01.2024 - 10.2024
  • Develop and managed data pipelines, ETL processes, and database integrations under GDPR compliance, improving data accuracy by 27% and ensuring seamless data flow across systems under Agile or Waterfall
  • Assess and support in technical integration to over 80 technical Academy participants with exclusive platform knowledge as an Academy Team Lead Consultant in Quantexa
  • Deliver professional training services to clients including IBM, NatWest Bank and internal trainees
  • Conducted comprehensive business inspections to tailor solutions for clients, including research and ad-hoc marketing or training materials

Assistant manager

Caffè Nero
London, United Kingdom
08.2021 - Current
  • Being first point of contact with customer and ensuring high standards of both customer satisfaction and beverage quality. Maintain customer satisfaction ranged from 94-100% for 4 months consecutively
  • Leading staff training, development and building rapport with customers to ensure enjoyable experience
  • Monitoring sales performance, analyzing trends and adjust ordering to maximize revenue. Decreased wastage and stock loss by 4%
  • Creating flexible shift schedules and ensuring adequate staffing

Project coordinator

China Life Insurance (Overseas) Limited
Hong Kong
08.2020 - 06.2021
  • Manage and ensure smooth running of projects, prioritize tasks in tight deadline. Made partnership with 55% of private hospitals with direct billing services
  • Eliciting requirements from end users and create documentation, use cases and communicate with technical team in developing web-portal
  • Facilitate and conduct user acceptance testing (UAT) from initial development to finalize web-portal in agile development
  • Negotiate and fine tune contract details with external partners

Education

Bachelor of Business Administration - Corporate Governance

Hong Kong Shue Yan University
Hong Kong
06.2017 - 07.2020

Quantexa Certified Data Engineer - Data Engineering

Quantexa
London
01.2024 - 03.2024

Skills

  • Scala, Apache Spark, SQL & Python
  • Power BI & Excel for BI
  • Data ETL, Network Analytics, ElasticSearch and Entity Resolution
  • HTML5, Linux Basics, JSON
  • iOS Mobile development - Swift & Objective-c, Async / Await, RESTful API, UserDefaults
  • Proficient in Microsoft Office Suite, including Microsoft Word, Excel, PowerPoint, Outlook and Teams
  • Coaching and convert complex knowledges into simple concepts
  • Timeline management and project coordination
  • Building rapport, effective communication
  • Active listening

Languages

English
Fluent
Chinese (Mandarin)
Fluent
Chinese (Cantonese)
Native

Affiliations

  • Bouldering, Volleyball, Basketball
  • Watching Formula 1

Timeline

Quantexa Data Engineering Consultant

Xander Talent
01.2024 - 10.2024

Quantexa Certified Data Engineer - Data Engineering

Quantexa
01.2024 - 03.2024

Assistant manager

Caffè Nero
08.2021 - Current

Project coordinator

China Life Insurance (Overseas) Limited
08.2020 - 06.2021

Bachelor of Business Administration - Corporate Governance

Hong Kong Shue Yan University
06.2017 - 07.2020

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Gene Chan