Summary
Overview
Work history
Education
Skills
Project
Certification
Timeline
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Gene Ayongwa

Leicester,UK

Summary

Proficient in Agile methodologies, stakeholder engagement, and data analysis with a focus on visualization. Expertise in leveraging Power BI and SQL to convert business requirements into actionable insights. Dedicated to process optimization and enhancing user experiences through data-driven strategies.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Customer Support Executive

Hastings Direct
Leicester
01.2025 - 08.2025
  • Resolved customer inquiries regarding accounts and services, achieving 20% improvement in first-call resolution.
  • Optimised systems to reduce average handling time by 15%.
  • Promoted digital self-service tools, leading to 20% increase in online policy updates.

Business Analyst Intern

7ven Oaks
London
08.2024 - 01.2025
  • Facilitated over 10 project kick-offs and stakeholder workshops to align objectives across five teams.
  • Conducted weekly sprint planning meetings that enhanced team productivity by 20%.
  • Developed user stories while maintaining comprehensive documentation.
  • Executed data-driven gap analyses, resulting to 15% increase in process efficiency.

Data Administrator

Express Exchange
Cameroon
02.2019 - 12.2022
  • Ensured accuracy of over 10,000 customer records across three databases, reducing data errors by 25%.
  • Conducted operational data analysis, identifying inefficiencies that enhanced process turnaround time by 15%.
  • Delivered exceptional customer support, resulting in 20% increase in customer satisfaction scores within 12 months.

Education

MSc - Business Analytics

Coventry University
Coventry
01.2023 - 03.2024

BSc - Economics

University of Dschang
Cameroon
09.2018 - 07.2021

Skills

  • Power BI and Excel
  • SQL database management
  • Agile methodologies
  • Requirements gathering
  • Effective communication
  • Stakeholder engagement
  • Problem solving
  • SDLC processes

Project

 Recruitment Hub Website Project

  • Gathered and prioritised requirements for a recruitment website
  • Produced key BA deliverables: scope document, user stories, acceptance criteria, process maps, wireframes, and SWOT analysis .
  • Facilitated requirements workshops and worked with stakeholders to align business needs with technical solutions.
  • Supported Agile delivery by participating in sprint planning, backlog grooming, demos, and coordinating UAT to validate features.
  • Achievement: Successfully supported the delivery of a fully functional recruitment website within 12 weeks ,

Certification

  • Introduction to Data and SQL, Code First Girls
  • IBM Business Analyst
  • Data Analytics

Timeline

Customer Support Executive

Hastings Direct
01.2025 - 08.2025

Business Analyst Intern

7ven Oaks
08.2024 - 01.2025

MSc - Business Analytics

Coventry University
01.2023 - 03.2024

Data Administrator

Express Exchange
02.2019 - 12.2022

BSc - Economics

University of Dschang
09.2018 - 07.2021

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Gene Ayongwa