Summary
Overview
Work history
Education
Skills
Personal Information
Affiliations
Timeline
Generic

Genavieve Moreland

Oundle,East Northamptonshire

Summary

Hardworking Operations Assistant with several years of experience in scheduling, training, reporting to all stake holders as well as maintaining safety standards within an organisation.

Successful at managing multiple priorities with an emphasis on client safety and satisfaction. Willing to learn and take on greater responsibilities to meet team goals.

Driven professional with proactive approach, ready to excel as Operations Assistant. Possesses strong organisational skills and ability to manage multiple tasks efficiently. Committed to streamlining processes and improving operational efficiency.

Skilled in coordinating schedules and resources to meet tight deadlines and ensure smooth workflow.

Overview

28
28
years of professional experience

Work history

Events and activities coordinator

Shaw Healthcare
Oundle, Northamptonshire
11.2024 - Current
  • Meet and greet +- 40 residents & families daily
  • Communicate resident needs with families
  • Collaborate with 12 other staff members to ensure seamless event implementation
  • Schedule, plan and maintain events calendar annually
  • Assist management with sales and marketing plans & initiatives to increase public awareness of facility
  • Conduct risk assessments when required
  • Ensure safety and welfare of residents at all events
  • Establish strong client rapport through daily check-ins, planning and implementing of user focused activities
  • Improve community integration by organising events and activities for locals and residents to connect
  • Coordinate with outside providers and ensure relevant licensing and DBS checks
  • Maintain up-to-date records of all client input
  • Monitor participants closely to maintain safe practices

Maitre d'

Salerno's
Oundle, Northamptonshire
11.2023 - Current
  • Meet and seat clientele
  • Enhance customer experience by ensuring timely table service and quality food presentation
  • Promoting specials and creating a relaxed atmosphere for customers to enjoy their overall experience
  • Ensure seamless communication between front-of-house and kitchen teams for smooth order flow
  • Responsible for answering calls and making bookings
  • Handle customer complaints, resulting in satisfaction and repeat business
  • Maintain clean, organised dining area to create an inviting atmosphere

Swimming Instructor

Legacy Sports & Events and Freelance
01.2016 - 06.2023
  • Provide Baby & Pre School and Learn to swim lessons to more than 120 clients at hotels and private pools within Qatar
  • Managed scheduling of classes
  • Responsible for lesson planning and delivery to children and adults of various ages and abilities
  • Documented lesson delivery and recorded attendance to monitor swimmer progress
  • Complied with all health and safety regulations to provide a safe learning environment for students
  • Provided first aid in emergencies, ensuring safety on premises
  • Worked closely with parents to discuss children's progress and behaviour issues, if any
  • Understood and observed safeguarding policies to maintain student safety during and outside of swimming lessons
  • Implemented creative teaching techniques that helped keep students engaged during lessons
  • Established and maintained excellent customer relationships, putting pupils at ease with confident, can-do attitude

English Teacher/Trainer

Contract Work
01.2007 - 01.2019
  • Delivered Soft Skills and English Language courses to various organisations in Qatar namely Al Jazeera Network, Jaidah Motors, Qatar Technical School (Teacher Training) and Maersk Oil to name a few
  • Developed comprehensive lesson plans for students' improved understanding of the English language
  • Responsible for design, delivery and evaluation of courses at different levels
  • Engaged with students through conversational language, simplifying curriculum into relevant, understandable information
  • Developed effective evaluation and reporting structure to clients both during the training period and post completion

Operational Manager for Children's Holiday Camps

Legacy Sports & Events
01.2014 - 01.2016
  • Worked with Management to develop the Holiday Camp programme for more than 150 children per day
  • Interviewed new staff for varies projects and managed staff rosters
  • Maintained smooth-running business operations by delegating priorities to staff abilities
  • Managed resources and supplies
  • Monitored health and safety measures for guaranteed compliance.
  • Developed sports & activities programmes
  • Daily operations liaising with parents and children
  • Led cross-functional teams for better coordination and increased efficiency

Lead Trainer and Programme Co-ordinator

Qatar Skills Academy
01.2011 - 09.2012
  • Role reports to Head of Corporate Learning and Development in a new training organisation in Qatar
  • QSA provide accredited courses to businesses throughout Qatar
  • The role covers course design and delivery and overseeing accreditation for courses
  • Leading programme tutors and ensuring smooth delivery of Nationalisation Programme
  • Manage trainee development, discipline and attendance
  • Responsible for implementing and maintaining reporting structure to clients
  • Facilitating client, trainee meetings and managing expectations and achievements of the Nationalisation Programme
  • Responsible for designing, delivering and assessing accredited courses for various business sectors including Telecommunications and Banking Sectors

English Tutor

Cedars Tutoring Centre
01.2005 - 01.2007
  • Working as an English Tutor in Primary and Secondary I was responsible for my students' language development specifically focusing on individual language needs
  • I worked with a range of nationalities and had to be adaptable and flexible in my teaching methods to accommodate and motivate students of different ages and levels
  • Responsible for long-term and short-term lesson plans
  • Responsible for classroom management
  • Evaluating Students work on a daily basis
  • Worked on Students individual development plans (IDP's) and assisted with second language development
  • Completed Tutor assignments, administration and correspondence
  • Responsible for reporting to parents and management on the children's language developments

Business Development Manager & Training Co-ordinator

Spearhead Gulf LLC
01.2003 - 01.2004
  • As Business Development Manager I played and incremental role in the office start-up project
  • Developing relationships with Human Resource and Training Managers to meet company training objectives and achieve business targets
  • Assessing and evaluating customer requirements to ensure quality training solutions
  • Produced proposals to a variety of organisations to ensure quality training solutions
  • Proactively promoted new business relationships and implemented e-commerce strategies to drive the business
  • Engaged in meeting client requests for sourcing suitable trainers and following up on training implementation once the training was conducted

Business Development Executive

Griffin International
01.2002 - 01.2003
  • Managing client and company correspondence
  • Developing customer relationships, awareness and importance of training
  • Organising marketing material and distribution
  • Coordinating trainer and seminars for public and in-house courses
  • Networking and generating sales leads, following up call and quotes to achieve personal targets, course targets.

Promoter

Contract Work
01.2001 - 01.2002
  • Promoting new FMCG products through sampling or promotion
  • Training other promoters on products information and USF's
  • Organising promoters for various product launches
  • Arranging and coordinating teams of promoters at various exhibition's for different companies.

Sales & Marketing Co-ordinator

Nashua
01.1998 - 12.1999
  • Building and managing a client data base
  • Promoting products to a multitude of industries
  • Conducted progress meetings with clients to determine new requirements
  • Managed administrative needs, including meetings, travel arrangements and record keeping
  • Ensuring and organising effective delivery of client product


Education

Food hygiene and safety for catering - Level 2

High Speed Training
England
03.2024 -

First Aid Qatar (UK Accredited)
Qatar
04.2023 -

Baby and Pre School

STA Level 2 Award
Qatar
04.2016 -

Safety award for teachers

STA Level 2 Award
Qatar
04.2016 -

Emergency First Aid
Qatar
04.2016 -

Fire safety awareness

Qatar Skills (In house training)
Qatar
04.2011 -

Level Four - CELTA (Cambridge English Language Teaching to Adults)

British Council
Qatar
05.2005 -

Computer literacy, Secretarial skills, Train the trainer, Problem solving, Telephone skills

Griffin International (In house training)
Qatar
02.2002 -

Eagle College
Johannesburg, South Africa
03.1997 -

Senior Certificate -

Edenglen High School
Johannesburg, South Africa
12.1996 -

Skills

  • Customer focused
  • Industrious and resourceful
  • Confident communicator
  • Adaptable and shows initiative
  • IT literate and able to touch type
  • Database administration
  • Event coordination

Personal Information

Date of birth: 05/14/79

Affiliations

  • Hiking
  • Golf

Timeline

Events and activities coordinator

Shaw Healthcare
11.2024 - Current

Food hygiene and safety for catering - Level 2

High Speed Training
03.2024 -

Maitre d'

Salerno's
11.2023 - Current

First Aid Qatar (UK Accredited)
04.2023 -

Baby and Pre School

STA Level 2 Award
04.2016 -

Safety award for teachers

STA Level 2 Award
04.2016 -

Emergency First Aid
04.2016 -

Swimming Instructor

Legacy Sports & Events and Freelance
01.2016 - 06.2023

Operational Manager for Children's Holiday Camps

Legacy Sports & Events
01.2014 - 01.2016

Fire safety awareness

Qatar Skills (In house training)
04.2011 -

Lead Trainer and Programme Co-ordinator

Qatar Skills Academy
01.2011 - 09.2012

English Teacher/Trainer

Contract Work
01.2007 - 01.2019

Level Four - CELTA (Cambridge English Language Teaching to Adults)

British Council
05.2005 -

English Tutor

Cedars Tutoring Centre
01.2005 - 01.2007

Business Development Manager & Training Co-ordinator

Spearhead Gulf LLC
01.2003 - 01.2004

Computer literacy, Secretarial skills, Train the trainer, Problem solving, Telephone skills

Griffin International (In house training)
02.2002 -

Business Development Executive

Griffin International
01.2002 - 01.2003

Promoter

Contract Work
01.2001 - 01.2002

Sales & Marketing Co-ordinator

Nashua
01.1998 - 12.1999

Eagle College
03.1997 -

Senior Certificate -

Edenglen High School
12.1996 -

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Genavieve Moreland