Summary
Overview
Work history
Education
Skills
Timeline
Generic

Gemma Louise Smith

Ramsgate,Kent

Summary

Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements

Overview

12
12
years of professional experience

Work history

Townsend Montessori Margate
11.2021 - Current
  • Being a nursery nurse then promoted to Senior Practitioner /Deputy Room leader having up to 26 key children at a time
  • Helping run the room when room leader is off, Do daily tasks of nappy changes, hand overs, making sure all paper work is up to date and ready
  • Making sure team members safeguarding and training was up to date and ensuring daily running off the room.

Newlife Wills
07.2021 - 08.2021
  • Making outbound sales calls to get potential clients booked in for appointments to discuss their wills and estate.

11.2020 - 03.2021
  • Deena contacted me as she was setting up her own recruitment firm and wanted me on the team of Hiring&Co
  • I helped with the basic setup and managed social media side off things to get the ball rolling.

Sandwich Shack Westgate
07.2020 - 09.2020
  • Temporarily worked here to help out a friend just did over the counter service and taking orders.

02.2019 - 09.2019
  • I work for a company call First home improvements in Telesales, I then got approached by the recruitment Manager Deena Raju who asked me to go work for her instead
  • They ended up shutting recruitment down so I was made redundant.

Bar maid

05.2018 - 12.2018
  • In the evenings around working for Birthstones and whilst at University.

09.2016
  • I went back to working for my mum at Birthstones Childcare where I still go and help out the odd day if I am available.

Customer Services Advisor

SAGA
03.2015 - 09.2016
  • For Home and Car Insurance during which time I won employee of the month a National Award for the way I dealt with a distressed and elderly client whose house was hit by a car
  • (Please see attached Appendix A)
  • I was also part of team incentive which resulted in a trip to Madrid
  • Due to computer issues since April 2016, I was unable to work the phones for some time, this has allowed me to step in and complete a number of managerial tasks and activities to assist my managers
  • I have continued to do hair and beauty for friends and family in order to maintain my skills.

Waitress

Thai Restaurant
Margate
10.2015 - 12.2015
  • In the evenings as additional cover.

02.2015 - 03.2015
  • I worked for Birthstones Childcare Services as a childminding assistant where I was DBS checked and also completed a paediatric first aid course and Safeguarding Children Course (see attached certificates)

06.2014 - 02.2015
  • I worked at Jazzettes hair and beauty as I'm a full time stylist
  • During which time I completed a course in Hair Extensions.

09.2013 - 06.2014
  • When my apprenticeship came to an end, I went to East Kent College to complete a beauty therapist course
  • I also completed a Nail services course
  • Resulting in an NVQ level 2 beauty therapist qualification, and a Nail services, threading and spray tan qualifications

09.2013 - 05.2014
  • Alongside doing the beauty course I worked at Changes Day Spa for a little while at weekends to gain experience.

09.2011 - 09.2013
  • I then went on to do an apprenticeship at Evolve salon and wellness spa where I completed my training at Keith Graham hairdressing academy
  • Resulting in an NVQ level 2 qualification in hairdressing.

Education

Ordinary Degree -

East Kent College
2021

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East Kent College
2019

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2017

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Charles Dickens secondary school
2011

Skills

  • Customer experience
  • Lead management
  • Customer retention
  • Customer care

Timeline

Townsend Montessori Margate
11.2021 - Current

Newlife Wills
07.2021 - 08.2021

11.2020 - 03.2021

Sandwich Shack Westgate
07.2020 - 09.2020

02.2019 - 09.2019

Bar maid

05.2018 - 12.2018

09.2016

Waitress

Thai Restaurant
10.2015 - 12.2015

Customer Services Advisor

SAGA
03.2015 - 09.2016

02.2015 - 03.2015

06.2014 - 02.2015

09.2013 - 06.2014

09.2013 - 05.2014

09.2011 - 09.2013

Ordinary Degree -

East Kent College

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East Kent College

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Charles Dickens secondary school

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