Gemma Yule
Elvaston,Derby
Summary
Energetic employee well-versed in strong communication and customer service skills. Seeks solutions to problems and adept at multi-tasking,
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Admin Officer
HMPPS
Derby, Derbyshire
02.2023 - 06.2024
- Organised filing system for important and confidential office documents.
- Answered phone calls and emails for management team during busy periods.
- Managed queries in person, by phone and via email with exceptional customer care.
- Addressed incoming requests for information, inquiries, and complaints.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
Employer Duties Officer
HMRC
Liverpool, Merseyside
02.2017 - 05.2020
- Defined and implemented organisational policies, rules and regulations.
- Planned and directed general operations to meet organizational goals.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Represented organisation at official occasions and board meetings.
Waitress / Bar Staff
Frankie and Benny's
Liverpool, Merseyside
01.2014 - 03.2015
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Prepared tables for guests and reset tables between customers.
Bar Staff
Richmond Tavern
Liverpool
03.2010 - 10.2013
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Welcomed guests with friendly conversation and fun atmosphere.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Completed end-of-day cleanup to reset bar for next day.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
Education
Bachelor of Science - Accounting and Finance
Liverpool John Moores University
Liverpool 09.2013 - 05.2016
Skills
- Customer Service
- Multitasking
Timeline
Admin Officer
HMPPS
02.2023 - 06.2024
Employer Duties Officer
HMRC
02.2017 - 05.2020
Waitress / Bar Staff
Frankie and Benny's
01.2014 - 03.2015
Bachelor of Science - Accounting and Finance
Liverpool John Moores University
09.2013 - 05.2016
Bar Staff
Richmond Tavern
03.2010 - 10.2013