Gemma Yule
Elvaston,Derby
Summary
Energetic employee well-versed in strong communication and customer service skills. Seeks solutions to problems and adept at multi-tasking,
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Admin Officer
HMPPS
Derby, Derbyshire
2023.02 - 2024.06
- Organised filing system for important and confidential office documents.
- Answered phone calls and emails for management team during busy periods.
- Managed queries in person, by phone and via email with exceptional customer care.
- Addressed incoming requests for information, inquiries, and complaints.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
Employer Duties Officer
HMRC
Liverpool, Merseyside
2017.02 - 2020.05
- Defined and implemented organisational policies, rules and regulations.
- Planned and directed general operations to meet organizational goals.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Represented organisation at official occasions and board meetings.
Waitress / Bar Staff
Frankie and Benny's
Liverpool, Merseyside
2014.01 - 2015.03
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Prepared tables for guests and reset tables between customers.
Bar Staff
Richmond Tavern
Liverpool
2010.03 - 2013.10
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Welcomed guests with friendly conversation and fun atmosphere.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Completed end-of-day cleanup to reset bar for next day.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
Education
Bachelor of Science - Accounting and Finance
Liverpool John Moores University
Liverpool 2013.09 - 2016.05
Skills
- Customer Service
- Multitasking
Timeline
Admin Officer
HMPPS
2023.02 - 2024.06
Employer Duties Officer
HMRC
2017.02 - 2020.05
Waitress / Bar Staff
Frankie and Benny's
2014.01 - 2015.03
Bachelor of Science - Accounting and Finance
Liverpool John Moores University
2013.09 - 2016.05
Bar Staff
Richmond Tavern
2010.03 - 2013.10