Summary
Overview
Work history
Education
Skills
Timeline
Generic

Gemma Yule

Elvaston,Derby

Summary

Energetic employee well-versed in strong communication and customer service skills. Seeks solutions to problems and adept at multi-tasking,

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work history

Admin Officer

HMPPS
Derby, Derbyshire
02.2023 - 06.2024
  • Organised filing system for important and confidential office documents.
  • Answered phone calls and emails for management team during busy periods.
  • Managed queries in person, by phone and via email with exceptional customer care.
  • Addressed incoming requests for information, inquiries, and complaints.
  • Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
  • Met deadlines on admin tasks to minimise disruption to colleagues and workflows.

Employer Duties Officer

HMRC
Liverpool, Merseyside
02.2017 - 05.2020
  • Defined and implemented organisational policies, rules and regulations.
  • Planned and directed general operations to meet organizational goals.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Kept sensitive intelligence safe and secure from unauthorised access.
  • Represented organisation at official occasions and board meetings.

Waitress / Bar Staff

Frankie and Benny's
Liverpool, Merseyside
01.2014 - 03.2015
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Prepared tables for guests and reset tables between customers.

Bar Staff

Richmond Tavern
Liverpool
03.2010 - 10.2013
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Completed end-of-day cleanup to reset bar for next day.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained bar stocks, replenishing daily as necessary.

Education

Bachelor of Science - Accounting and Finance

Liverpool John Moores University
Liverpool
09.2013 - 05.2016

Skills

  • Customer Service
  • Multitasking

Timeline

Admin Officer

HMPPS
02.2023 - 06.2024

Employer Duties Officer

HMRC
02.2017 - 05.2020

Waitress / Bar Staff

Frankie and Benny's
01.2014 - 03.2015

Bachelor of Science - Accounting and Finance

Liverpool John Moores University
09.2013 - 05.2016

Bar Staff

Richmond Tavern
03.2010 - 10.2013
Gemma Yule