Gemma Wood
Yateley,Hampshire
Summary
Detail-oriented professional with expertise in customer service, property management, and strategic planning. Demonstrates exceptional organisational skills, multi-tasking abilities, and attention to detail while fostering effective communication and teamwork. Adept at methodical problem-solving and delivering results through strategic initiatives, with a focus on achieving operational excellence and long-term success.
Overview
5
5
years of professional experience
Work History
Property Management Support
Leaders Romans Group
Crowthorne, Bracknell Forest
12.2024 - Current
- Assisting the compliance manager and property's managers in an administrative capacity
- Booking of property visits
- Inputting data into excel spreadsheets
- Running errands within and outside the office
- Taking and transcribing meeting notes
- Corresponding with customers via both phone and email
Account Manager
The Knowledge Academy
Bracknell, UK
12.2023 - 12.2024
- Company Overview: A corporate business, selling and providing Training packages world-wide
- Account Management
- Booking Meetings
- Building Relationships
- Create Business Plans
- Provide Professional After Sales Support
- Remain Frequent Contact
- A corporate business, selling and providing Training packages world-wide
Housekeeping
Heckfield Place Hotel
Heckfield, UK
08.2022 - 12.2023
- Keeping the hotel clean, turning down rooms at night which includes, tidying bathrooms, drawing curtains, laying beds, leaving fresh water and towels out for 48 rooms
- Working to exceptionally strict guidelines and adhering to the hotels very high standards
- Performed duties with maximum discretion and confidentiality in order to ensure guest privacy
- Cleared and organised Back of House areas to minimise accident risks
- Sanitise bathrooms to uphold strict hygiene and infection control procedures
- Secured guest rooms after performing housekeeping services
- Replenished consumables and refreshments to enhance guest comfort
Office Administrator
The Weed Man (TMS Wokingham) Limited
Eversley, UK
04.2023 - 11.2023
- Company Overview: A small family business, providing lawn care and treatments
- Answering customer sales enquiries
- Booking in quotes and reviews for new customers
- Booking in treatments for existing customers
- Checking bank for payments made and assign to customer accounts
- Send out reminders for unpaid invoices
- Update customer accounts with treatment/work notes completed
- Manage customer referrals and issue vouchers
- Filing all paperwork
- Send confirmation of work and payment schedule to new customers
- Rearrange schedules due to sickness or customer requests
- A small family business, providing lawn care and treatments
Admin Assistant
Equine Exceed Ltd
Bramshill, UK
01.2023 - 03.2023
- Company Overview: A small business, selling Equine Nutraceutical supplements
- Wrapping and packaging orders for the courier company and Royal Mail
- Putting product samples together and sending to customers
- Putting together 'Goody Bags' for Sponsored events
- Labeling of product stock
- Ensuring the shelves were stocked and highlighting new stock requirements
- Social Media posts and responding to enquiries
- Washing manufacturing equipment and tools
- Answering telephone enquiries
- A small business, selling Equine Nutraceutical supplements
Front of House
The Queens Oak
Finchampstead, UK
04.2022 - 08.2022
- Managed approximately 50 food and drink orders on any one day in the restaurant and garden area
- Assisting with end of night close down
- Keeping all areas clean and tidy at all times
Junior Assistant
Kit Couture Hair & Beauty Salon
Crowthorne, UK
10.2020 - 07.2022
- Assisting the senior stylists and manager with all duties
- Responsible for greeting clients at reception and seating them in the appropriate place and offering beverages if required
- Washing and conditioning client's hair, towel drying and combing through ready to blow-dry if required by the stylist
- Checking stock levels and replenishing shelves
- Keeping the salon tidy at all times
- Washing and drying all towels and gowns on a daily basis and ensuring stock levels were adequate
Education
Coursework - Sociology A-Level, Criminology CTech, Business Studies BTech
Farnborough Sixth Form
09.2022 - 12.2022
Passes - Math, Business Studies, English Literature, English Language, Biology, Chemistry, Physics, Religious Studies, Child Care, Geography
Yateley School
Skills
- Customer Service
- Organisation
- Team Working
- Communication
- Methodical
- Multi-tasking
- Attention to detail
- Strategic planning
- Property management
Personal Information
Date of birth: 10/24/05
Affiliations
- Walking
- Gym
- Spending time with family
- Travel
- Beauty
Timeline
Property Management Support
Leaders Romans Group
12.2024 - Current
Account Manager
The Knowledge Academy
12.2023 - 12.2024
Office Administrator
The Weed Man (TMS Wokingham) Limited
04.2023 - 11.2023
Admin Assistant
Equine Exceed Ltd
01.2023 - 03.2023
Coursework - Sociology A-Level, Criminology CTech, Business Studies BTech
Farnborough Sixth Form
09.2022 - 12.2022
Housekeeping
Heckfield Place Hotel
08.2022 - 12.2023
Front of House
The Queens Oak
04.2022 - 08.2022
Junior Assistant
Kit Couture Hair & Beauty Salon
10.2020 - 07.2022
Passes - Math, Business Studies, English Literature, English Language, Biology, Chemistry, Physics, Religious Studies, Child Care, Geography
Yateley School
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