Gemma Williams
Burgess Hill,West Sussex
Summary
Professional Sales Executive over 10 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Sales executive/Account manager
Boeing Distribution Services Inc
Burgess Hill , West Sussex
03.2018 - Current
- Managed client relationships from early stages of sales process through to post-sales
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Built long-term relationships with customers and generated referrals from existing clients.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Established and maintained positive, profitable client relationships through superb communication.
- Maintained contact with customers throughout sales and pre-delivery process.
- Generated sales forecasts to inform resource allocation and project management.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Met and exceeded established quotas for client satisfaction and account growth.
Customer service executive
Harlands Group
Haywards Heath, West Sussex
03.2017 - 03.2018
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Responded to customer queries and provided excellent customer service.
- Handled live chat queries within strict timeframe targets.
Sales executive
Newsquest
Brighton , West Sussex
02.2016 - 09.2016
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Maintained contact with customers throughout sales and pre-delivery process.
- Generated new leads and opportunities to maximise revenue.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Managed client relationships from early stages of sales process through to post-sales
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Established and maintained positive, profitable client relationships through superb communication.
Business development executive
The Sussex chamber of commerce
Burgess Hill, West Sussex
01.2015 - 02.2016
- Established streamlined account management and reporting tools.
- Analysed client business goals and processes to harness consultative sales techniques.
- Demonstrated product lines to large companies with polished presentation skills.
- Generated new leads through networking at industry conferences and events.
Cabin Crew
Thomas Cook Airlines
Gatwick Airport , West Sussex
03.2004 - 02.2012
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Served food and beverages to passengers during flights, consistently complying with airline health and safety standards.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Offered personalised assistance to pregnant, elderly and passengers with disabilities.
- Greeted passengers upon boarding and exiting aircraft.
- Directed passengers to assigned seats and provided pre-flight instructions.
- Promoted and sold duty-free goods to passengers.
- Demonstrated in-flight safety regulations presentation to passengers.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Maintained calmness and composure during emergency situations.
Education
GNVQ - Health and social care
Imberhorne sixth form collage
East Grinstead, West Sussex 09.2000 - 06.2001
GCSEs -
Imberhorne School
East Grinstead 09.1998 - 07.2000
Skills
- Customer service
- Call centre operations
- Aerospace market knowledge
- Training and development
- Sales forecasting
- Account management
- Complaint resolution
- Data entry
- Performance management
- Pipeline development
Timeline
Sales executive/Account manager
Boeing Distribution Services Inc
03.2018 - Current
Customer service executive
Harlands Group
03.2017 - 03.2018
Sales executive
Newsquest
02.2016 - 09.2016
Business development executive
The Sussex chamber of commerce
01.2015 - 02.2016
Cabin Crew
Thomas Cook Airlines
03.2004 - 02.2012
GNVQ - Health and social care
Imberhorne sixth form collage
09.2000 - 06.2001
GCSEs -
Imberhorne School
09.1998 - 07.2000
Similar Profiles
Elizabeth FauerbachElizabeth Fauerbach
Senior Accountant at Boeing Distribution Services IncSenior Accountant at Boeing Distribution Services Inc
ANGELA SHIELDSANGELA SHIELDS
Customer Support Supervisor at Boeing Distribution Services IncCustomer Support Supervisor at Boeing Distribution Services Inc
Tajjene AlburyTajjene Albury
Shipping and Receiving Specialist B at Boeing Distribution Services IncShipping and Receiving Specialist B at Boeing Distribution Services Inc