Gemma Wilkin
Romford,Essex
Summary
A dedicated and experienced Key Worker Designated Safeguarding Lead (DSL) with a background in using technology to support case management, stock management, and ensure effective communication. Skilled in utilizing various software tools such as Microsoft Office Suite and case management systems to maintain accurate records and manage sensitive information. Known for building strong, trusting relationships while maintaining high standards of confidentiality and safeguarding. A quick learner, always eager to develop new skills and adapt to changing environments. Now seeking to transition into an administrative and telesales role, bringing excellent organizational skills, a proactive approach, and a commitment to delivering exceptional customer service and achieving sales targets.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work History
Preschool Key Worker
Harold Wood Pre-school
Romford, Essex
01.2019 - 01.2025
- Maintained records of children's daily activities, meals and medications administered.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
- Observed and supervised children's play activities with stringent care, eliminating accidents and risk.
- Developed strong alliances and communication with staff, parents and carers to manage early learning needs.
- Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
- Practised safety and hygiene protocols by maintaining clean work environment.
- Skilled in utilizing job based technology, including Microsoft Office and case management systems, to maintain accurate records and manage sensitive data.
- Communicated daily observations with guardians, maintaining detailed development records.
- Developed positive, trusting relationships with groups of young children.
- Greeted parents, responded to enquiries and provided information regarding childcare program.
- Submitted written reports to parents regarding progress and development of children.
- Demonstrated professionalism and compassion to support best practices and quality standards.
- Reported to manager regarding issues and concerns of parents and children respecting confidentiality and privacy regulations.
- Engaged in advance childcare training to acquire more knowledge and amplify skills.
- Managed behavioural issues through effective conflict management.
- Adhered to policies and procedures and legislative requirements relating to child care.
- Participated in staff meetings to gather more information and updates.
- Carried out day-to-day duties accurately and efficiently.
- Monitored and updated stock levels and inventory databases.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Charitable Work in Primary School
Havering
09.2009 - 08.2016
- Acted as superb role model, consistently promoting school mission and values.
- Accompanied students to field trips to enhance learning experience.
- Supervised pupils during lunchtimes and educational visits.
Pre-School Nursery Assistant
Trinity Preschool
Romford, Essex
04.1998 - 07.2002
- Offered tailored assistance to children with special needs, determining inclusive learning opportunities.
- Supervised daily activities, lunch break and rest time to monitor schedule.
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
- Engaged children in stimulating learning-based activities and games.
- Communicated daily observations with guardians, maintaining detailed development records.
Education
GCSEs -
Francis Bardsley All Girls School
Romford, Havering 09.1993 - 07.1998
NVQ Level 2 - Child Care
Havering College of Further and Higher Education
Hornchurch 09.1998 - 07.2000
Child Care Safeguarding
Independent Educational Services
Rainham 2019 -
GDPR Training
Childcare Education Provider
Rainham 2021 -
Skills
- Appointed DSL (Designated Safeguarding Lead)
- Appointed EOL (Equal Opportunities Lead)
- Paediatric first aider and CPR certified
- Person responsible for preschool daily risk assessment
- Emotional and social development support
- Trained in various child psychology disciplines
- Good leadership skills
- Excellent communication skills
- Problem-solving
- Time management
- Individual and group instruction
- Seeking continuous improvement
- Health and safety compliance
- GDPR Compliance
Timeline
Preschool Key Worker
Harold Wood Pre-school
01.2019 - 01.2025
Charitable Work in Primary School
Havering
09.2009 - 08.2016
NVQ Level 2 - Child Care
Havering College of Further and Higher Education
09.1998 - 07.2000
Pre-School Nursery Assistant
Trinity Preschool
04.1998 - 07.2002
GCSEs -
Francis Bardsley All Girls School
09.1993 - 07.1998
Child Care Safeguarding
Independent Educational Services
2019 -
GDPR Training
Childcare Education Provider
2021 -
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