Gemma Wilcox
Horley
Summary
Motivated and adaptable professional with strong leadership, organisational, and customer service skills. Experienced in strategic planning, stakeholder communication, and team collaboration through both professional and voluntary roles. Returning to the workforce after a career break, bringing proven ability to manage responsibilities, solve problems, and drive positive outcomes in dynamic environments.
Overview
23
23
years of professional experience
Work history
Mentor (Volunteer)
MCR Pathways
Horley, UK
03.2025 - 09.2025
- Provide one-to-one mentoring to support student performance and resilience.
- Build self-confidence in mentees through encouragement and guidance.
- Uphold confidentiality and professionalism when handling sensitive issues.
Lead Neutering Officer (Volunteer)
Cats Protection
Crawley, UK
11.2019 - 09.2025
- Manage department planning and budgeting.
- Facilitate cross-team communication to improve coordination and efficiency.
- Handle sensitive data with discretion.
- Serve as committee member, contributing to decision-making and policy.
Chair of Governors (Volunteer)
Yattendon School
Horley, UK
10.2013 - 07.2018
- Led the governing body, setting vision and strategic direction for the school.
- Oversaw planning, performance reviews, and improvement initiatives.
- Managed organisational change, including staffing and restructuring decisions.
- Analysed financial and performance data to guide policy and resource allocation.
Customer Service Assistant
Tesco PLC
Horley, UK
08.2002 - 07.2007
- Delivered high levels of customer service, building loyalty and satisfaction.
- Accurately processed transactions and maintained financial integrity.
- Resolved customer issues quickly to maintain smooth operations.
- Collaborated with colleagues at all levels to ensure seamless service delivery.
Education
GCSEs - English Language, Mathematics
Activate Learning
Oxford, OxfordshireSkills
- Leadership
- Strategic Planning
- Customer Service
- Stakeholder Engagement
- Team Collaboration
- Mentoring
- Time Management
- Problem Solving
- Communication
- Organisational Skills
Timeline
Mentor (Volunteer)
MCR Pathways
03.2025 - 09.2025
Lead Neutering Officer (Volunteer)
Cats Protection
11.2019 - 09.2025
Chair of Governors (Volunteer)
Yattendon School
10.2013 - 07.2018
Customer Service Assistant
Tesco PLC
08.2002 - 07.2007
GCSEs - English Language, Mathematics
Activate Learning
Similar Profiles
Ihtisham KhanIhtisham Khan
Security officer at MCR securitySecurity officer at MCR security
Maria KosanovicMaria Kosanovic
Cleaning Operative at MCRCleaning Operative at MCR
James SandersonJames Sanderson
Houseman at MCR Residence Inn MariottHouseman at MCR Residence Inn Mariott
Anna Louise GeorgeAnna Louise George
Ambulance Care Assistant at G4S LimitedAmbulance Care Assistant at G4S Limited
Qetelo QholaQetelo Qhola
Mechanical Engineer at Procter & GambleMechanical Engineer at Procter & Gamble