Gemma Warnes
Summary
Hardworking and reliable postgraduate with experience across a variety of hospitality roles, eager to learn new skills. Meticulous and detail-oriented with excellent observational, organisational and communication skills, and confident working independently as well as in a group team environment. Enthusiastic, above all, to meet new people and build a friendly and welcoming work environment.
Overview
2
2
years of professional experience
Work history
Summer Accomodation Assistant
The Courtauld Insitute of Art
London, City of London
05.2025 - 09.2025
- Assisted guests with check-in and check-out processes to ensure smooth transitions.
- Worked independently, running office while acting as key holder.
- Responded to guest inquiries and provided information about accommodation services and local attractions.
- Coordinated room allocations and ensured all facilities were prepared for incoming guests.
- Collaborated with housekeeping and maintenance teams to promptly address any guest concerns.
Bar staff member
Farringdon Taps
London
08.2024 - 01.2025
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared beverages, ensuring consistent quality.
- Managed bar inventory for efficient operation.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Ticket Steward and Bar Staff
South Gloucestershire Events
Bristol
07.2024 - 08.2024
- Met guests at entrance, verified tickets and directed individuals to locations.
- Advised guests on logistical queries, demonstrating clear understanding of site layout and event timetables.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within high-volume and fast-target service timeframes.
- Supported serving staff with fast, accurate beverage preparation.
Freelance Art Handler
Camburn Fine Art
London
02.2024 - 04.2024
- Installed stand-alone pieces and entire exhibitions utilising strategic visual merchandising techniques to effectively showcase works.
- Uninstalled artworks and exhibits ensuring safe, adequate storage prior to transportation.
- Worked flexibly to meet additional hours required for exhibition previews and private viewings.
- Maintained excellent knowledge of current exhibitions to offer helpful customer advice.
- Opened and closed exhibitions, verifying safety and security provisions.
- Staffed gallery reception services, greeting visitors and fielding enquiries.
- Cleaned and tidied reception, exhibition and public areas, upkeeping gallery standards.
Shop supervisor
Room 212
Bristol
05.2023 - 08.2023
- Reliable key holder, and handled store opening and closing procedures with exceptional attention to detail for optimal safety.
- Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
- Cashed up tills and counted takings to balance books at business close, handling cash and card payments with precision.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Reduced customer wait times through optimised checkout processes.
- Bagged, boxed, and wrapped goods with care to maintain quality and presentation.
Education
Bachelor of Arts - History of Art
Courtauld Institute of Art
London2026
Level Three Acting Diploma - Acting
Bristol School of Acting
Bristol2023
GCSEs -
Oasis Academy John Williams
Bristol2021
Skills
- Retail Experience
- Cash Handling
- Daily Sales Reporting
- Punctual
- Communication skills
- Data Confidentiality
Timeline
Summer Accomodation Assistant
The Courtauld Insitute of Art
05.2025 - 09.2025
Bar staff member
Farringdon Taps
08.2024 - 01.2025
Ticket Steward and Bar Staff
South Gloucestershire Events
07.2024 - 08.2024
Freelance Art Handler
Camburn Fine Art
02.2024 - 04.2024
Shop supervisor
Room 212
05.2023 - 08.2023
Bachelor of Arts - History of Art
Courtauld Institute of Art
Level Three Acting Diploma - Acting
Bristol School of Acting
GCSEs -
Oasis Academy John Williams