Gemma Ward

I am a motivated business administrative professional with over eighteen years' experience in the industry. I am seeking a position in a fast-paced work environment where I can enhance my communication and leadership skills. Utilising my interpersonal & problem-solving skills to further my proven track record of providing exceptional customer service, offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.

I am an enthusiastic, hardworking individual and I will bring excellent communication & team building skills to the workplace. I have excellent time management skills & I am able to prioritise & delegate tasks where necessary in order to achieve targets. I like to get things done and work well to deadlines. I work well as part of a team and also work on my own initiative. I enjoy liaising with customers from an office based perspective.

I have a good working knowledge of Microsoft Office, Horizon & toolbox, with the ability to learn new software. Some skills I have learned & honed in my career are computer proficiency, attention to detail, communication, organisation, adaptability, problem-solving, customer service, multi-tasking, and confidentiality.

I am a strong person who is honest, reliable, highly organised & meticulous with an eye for detail. I am a confident, amiable person with an enthusiastic personality.

I have experience in the mortgage industry setting and my aim is to provide my employer with excellent support & workmanship.

I value customer expectations and do my best to use my experience & relevant data to maintain good consumer relations, whilst helping the team achieve company goals

I am Well-versed in training, educating, motivating and supporting staff members and talented in training and mentoring successful teams. I am hardworking and passionate job seeker with strong organisational skills eager to secure an Administration position and ready to help the team achieve company goals.

I am looking to seek and maintain a part-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. I am organised and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

• March 2008 - City & Guilds

Level 1 Keys Skills in Application of Number - Pass

• February 2008 - Edexcel

Business & Administration NVQ Level 2 - Pass