Gemma Tilbury
Barnstaple,North Devon
Summary
I am an enthusiastic Sales/merchandising assistant with a knack for customer engagement and driving sales. Creating memorable shopping experiences that lead to repeat business and customer loyalty. Proven talent in customer service, upselling, managing inventory, visual merchandising, this contributing to an attractive, warm, friendly and profitable retail environment.
Overview
12
12
years of professional experience
Work history
Jewellery sales assistant
Warren James
Barnstaple, North devon
08.2024 - Current
- Maintaining knowledge of all of our jewellery and promotions, helping customers make informed buying decisions.
- Offering helpful, personalised shopping advice to enhance customer experiences.
- Building strong relationships with regular customers for repeat business.
- Fostering a beautiful, welcoming store environment by maintaining clean and well-organised displays.
- Taking an interest in customers needs and concerns to provide thoughtful advice and jewellery recommendations.
- Organising displays to look inviting, and to encourage customer purchases.
- responsible for handling cash transactions, end of day till cash up and regular stock checks.
- Taking, and checking off regular deliveries of jewellery, in a swift, timely manner.
General merchandise assistant
Asda
Barnstaple , North Devon
09.2020 - 08.2026
- Arranging homeware attractively in store.
- Continually making sure shelves were stocked to a good level.
- Following current display guidelines to create customer appeal.
- Taking in and checking off of deliveries.
- Giving great customer service and helpfulness.
Sales and merchandise assistant
St John’s garden centre
Barnstaple, North Devon
10.2014 - 09.2020
- Being responsible for cards and giftware. creating beautiful displays throughout the centre.
- Seasonally building and creating displays throughout the year. Depending on current trends. Creating beautiful Easter/summer/halloween/Christmas displays. Enhancing customer experience.
- Facilitating smooth running of operations and deliveries.
- Serving customers on tills, handling money.
- Giving great customer focus. Helpful, knowledgeable advice. In a happy, cheerful manner.
Education
GCSEs - English, Maths, Spanish, Sciences.
Woodlands school
Essex09.1996
Skills
- Visual merchandising
- Outstanding customer service
- Till and cash handling
- Stock replenishment
- Upselling techniques
- Outgoing and enthusiastic
- Superb time management
- Face-to-face selling
- Product promotions
- Positive attitude
- Organisation
Cake making and decorating
I make novelty cakes for friends and family in my spare time. I very much enjoy being creative!
Timeline
Jewellery sales assistant
Warren James
08.2024 - Current
General merchandise assistant
Asda
09.2020 - 08.2026
Sales and merchandise assistant
St John’s garden centre
10.2014 - 09.2020
GCSEs - English, Maths, Spanish, Sciences.
Woodlands school