Gemma Stoughton

• Administered medications accurately following doctor's orders.
• Managed emergencies promptly, minimising potential risks for residents' wellbeing.
• Improved morale by creating a positive and supportive atmosphere within the facility.
• Provided compassionate care to elderly residents, ensuring comfort and safety.
• Prepared nutritious meals catering to various dietary needs, supporting good health among residents.
• Maintained a clean, hygienic living environment for clients.
• Submitted reports to manager regarding status of client.
• Prepared healthy meals with additional mealtime planning, feeding and support.
• Reduced client falls and injuries through action plan/risk assessments
• Fed clients with severe limitations and assisted more mobile clients with self-feeding.
• Followed client treatment plans for exercises, medications and wound care.

• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Assisted an experienced phlebotomist in performing venepuncture on 30+ patients
• Followed strict infection control and safety procedures
• Gained hands on experience in specimen collection under supervision

• Managed medication administration for residents, adhering strictly to prescribed doses.
• Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
• Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
• Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
• Positioned, lifted and transported patients with limited mobility.
• Observed patient condition and behaviour closely, reporting changes or concerns promptly.
• Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
• Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
• Assisted with medicine and stock counting, ordering and replenishing.
• Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
• Adapted to service users' needs and requests to maintain personalised care.
• Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
• Conducted regular health checks on residents to ensure wellbeing.
• Contributed to the preparation of meals, following specific dietary requirements of each resident.
• Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
• Gained trust from families by maintaining confidentiality and professionalism in all situations.
• Administered medications in line with care plans and nursing team guidance.
• Monitored client health conditions and reported immediate issues to manager.
• Assisted in all aspects of personal care, retaining comfort and dignity.

• Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
• Offered companionship to reduce feelings of loneliness in patients.

• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Built strong relationships with regular customers for repeat business.
• Managed till operations smoothly, reducing waiting time for customers.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
• Promoted customer loyalty scheme at checkout.
• Totalled bills using maths skills and maintained accurate till count.
• Boosted product sales by offering selection guidance to customers.
• Helped customers obtain specialised help for refunds and exchanges.
• Tagged products quickly and accurately with price tags and stickers.

During this time I stayed at home and looked after my daughter. Was a job on its own with many life skills needed.