Gemma Stevens

• Working under qualified APT as lead mortuary assistant in disaster response for covid-19.
• Confirming identity on arrival and realising.
• Correctly being stored, refrigerators at the correct temperature
• Audit sites with APT to make sure procedures and handling are being carried out correctly.
• Keeping members of staff safe by making sure they are in their designated areas, therefore not seeing anything they don’t need to that may be distressing.
• Keeping up to date with hub managers.
• Freezer storage.
• Identified issues, analyzed information and provided solutions to problems.
• Adhered to social distancing protocols and wore mask or face shield.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Liaised between hospitals, physicians, county coroner.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.

• Working as the face of the company on reception, answering calls in a fast paced .
• Administration, Excel, Microsoft, emails, system one and pathology.
• Opening and closing of the surgery.
• Chaperoning
• Minute taking
• Helping distressed patients
• Processing prescriptions
• Sensitive Information, triaging and booking/cancelling appointments.
• Independently deal with all medical insurances.
• Records request including solicitors/ injury claims.
• Invoicing and taking payments.
• Arranging the multi disciplinary meetings with external and internal staff and catering.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Maintained personnel records and updated internal databases to support document management.

• Understanding of the safety operating procedures of the mortuary (SOP) that is required to maintain a safe work environment
• Using the correct PPE, equipment and chemicals
• Assisting with administration duties in collaboration with the registering and releasing of a deceased
• Viewing of the deceased, identity checks and the consent/relating information in regard to a pm
• Human Tissue Act
• Inputting information onto the computer system regarding the evidence of the post-mortem/ stay/ releasing/viewing/histology/toxicology etc
• Moving and handling of the deceased is carried out safely using the aid of electronic trolley/ hoist
• Maintaining cleanliness whilst eviscerating, and the weighing of the organs and documenting information for the consultant pathologist during dissection
• Types of post-mortems such as independent, coroners, hospital, and full forensic
• Cleaning of the post-mortem room and disinfection of the tools used and disposed of correctly
• Speaking on the phone with other members of the hospital, funeral directors, police, doctors, family etc.

Same duties as previous anatomical Pathology.

• I worked in specimen reception; this is the first point of contact within the laboratory
• Provide support to the Biomedical Scientists, Clinical Scientists and Medical Staff by carrying out the pre-analytical preparation of samples
• Labelling and sorting of pathological samples of blood, urine, Cerebrospinal Fluid (CSF), faeces and other body fluids/ samples
• Using WIN-PATH system
• Out of hour’s work, within these hours covering the A&E shoot, phones, faxing and filing.
• Assisted pathology team with skilled analyses by preparing tissue samples.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Used coordination and planning skills to achieve results according to schedule.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.

• Record and administer/prompting medication
• Manual handling
• Record keeping
• Personal care and CQC
• Mainly morning, lunch, and various tea and beds calls, both including double calls and single calls
• Prepare food and beverages
• Light cleaning, shopping
• Used critical thinking to break down problems, evaluate solutions and make decisions.