Gemma Smith
Manchester,🇬🇧 United Kingdom
Summary
I am results-driven with expertise in customer relationship management, team leadership, and project coordination. Proven track record in invoicing accuracy and account budget management, ensuring financial precision and operational efficiency. Committed to driving organizational success and fostering long-term client partnerships.
Coming from a family business for the last 20 years.
Overview
22
22
years of professional experience
Work history
Accounts Manager
Dance Designs Ltd
Manchester
02.2004 - 01.2026
- Analysed sales data for identifying opportunities for growth.
- Control of invoicing suppliers and clients.
- Head of dispatch and logistics.
- Achieved client satisfaction by managing key accounts effectively.
- Worked closely with product development teams for customising offerings according to client needs.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Led team meetings for efficient communication and project updates.
- Monitored competitor activity, staying ahead in the market competition.
- Managed business relationships to ensure loyalty and long-term commitment.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Delivered presentations to potential clients, securing new business partnerships.
- Established strong rapport with clients through regular communication.
- Processed payroll accurately to ensure timely payment of salaries.
- Ensured compliance with HMRC regulations whilst processing payroll transactions..
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Skills
- Customer relationship management
- Team leadership
- Invoicing accuracy
- Project coordination
- Account budget management
Timeline
Accounts Manager
Dance Designs Ltd
02.2004 - 01.2026