Gemma Smith
Legal Assistant
155 Kenry Street, Tonypandy
Summary
I am a Legal Assistant with 25 years experience in the Legal profession.
At my current job, my duties include document preparation, file management, legal research and ensuring compliance with legal standards while creating strong client relationships. Answering phone calls, emails and dealing with enquiries.
I am experienced in meeting needs, improving processes and working in a team environment as well as working on my own using my own initiative.
I have strong communication and task prioritization skills.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Legal Assistant
The Will Consultancy
Pontypridd
10.2006 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting documents and correspondence.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Observing confidentiality, and extreme discretion.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Improved client satisfaction with prompt and effective communication regarding updates and inquiries.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
Legal Secretary
Emery Hogg Solicitors
Tonypandy
01.2000 - 09.2006
- Assisted in drafting legal documents.
- Scheduled appointments.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Received and placed telephone calls to clients and prospective clients.
- Preparation of documents via audio typinG.
- Prepared legal correspondence and wrote professional letters for Solicitors.
- Developed and maintained filing and retrieval systems.
- Screened telephone calls and forwarded to appropriate departments.
- Transcribed legal documents and phone conversations.
- Scheduled and made appointments for Solicitors.
- Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
- Created and printed legal documents for Solicitors to review.
- Developed and maintained positive relationships with clients and colleagues.
Education
Tonypandy Comprehensive School
Tonypandy 09.1991 - 07.1996
Skills
Legal research
Document preparation
File management
Client communication
Time management
Customer service
Legal compliance
Touch typing
Audio typing
Timeline
Legal Assistant
The Will Consultancy
10.2006 - Current
Legal Secretary
Emery Hogg Solicitors
01.2000 - 09.2006
Tonypandy Comprehensive School
09.1991 - 07.1996
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