Gemma Smith

• Maintained organisational compliance with applicable legislation and regulations.
• Established strong rapport with clients to enhance business credibility.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
• Interacted with clients professionally by phone, email and in-person to deliver accurate service information.
• Identified and implemented improvements to address and resolve office workflow inefficiencies.
• Increased client satisfaction by resolving issues.

• Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
• Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
• Actioned customer feedback to improve satisfaction ratings.
• Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
• Laundered items within set timeframes to meet hotel demands.
• Responded quickly to customer requests for linen, towel and toiletry replacements.
• Escalated issues and complaints for prompt management resolution.
• Instructed maintenance staff to complete fixture and fitting repairs.
• Stored and disposed of cleaning products and chemicals safely.
• Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
• Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
• Coordinated cleaning teams to meet daily housekeeping demands.
• Liaised with management to establish and complete priority cleaning jobs.
• Coached housekeeping staff to effectively plan and deliver on targets.

As a full time mother I was able to embed core values in the early years of my children@s lives giving them the stability to excel in their future years.

• Disciplined children appropriately, upholding established rules of behaviour.
• Maintained secure, child-friendly environments with engaging activities and outdoor play.
• Transported children to and from school in line with set schedule.
• Engaged children in stimulating learning-based activities and games.
• Sparked creativity and imagination by helping children discover new things through play.
• Modelled appropriate social behaviours, promoting empathy, kindness and concern for others.
• Encouraged children to express themselves confidently by cultivating safe, stimulating environments.
• Assisted children with homework and school assignments, offering advice and guidance to build learner confidence.
• Upheld reliable routines to minimise children's stress and anxiety.