Accomplished professional with over 10 years of experience in merchandising and extensive expertise in customer service, call centre operations, and team management. Proven track record in managing schedules, handling customer communications, and resolving complaints with a calm disposition. Adept at technical troubleshooting, data entry accuracy, and proficient in Microsoft Office. Demonstrates strong problem-solving skills and excels in providing exceptional customer support while maintaining a professional phone voice.
There are some gaps in my work history due to my daughter having hospital treatment. I couldn't commit to a permanent role due to long hospital stays. Daughter is now into recovery and I can now commit to all roles.