Summary
Overview
Work history
Education
Skills
Timeline
Generic

Gemma Shaw-Mackie

Larkfield, Maidstone,Kent

Summary

Detail-oriented professional skilled in inspections, assessments and regulatory compliance. Thorough in investigating concerns and developing targeted remediation recommendations to help businesses meet critical targets. Skilled in documentation and reporting. Meticulous [Job Title] with [Number] years in government regulatory affairs sector. Experience investigating businesses, recording findings, and preparing reports. Deep knowledge of existing government regulations and best practices. Methodical [Job Title] knowledgeable about [Type] standards. Brings high integrity and follow-through to address reported or identified problems. Up to date on current regulations and filing requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven [Job Title] with strong stakeholder management experience. Works well under pressure to tight timescales in both traditional and agile environments. Focused on shaping projects to successfully deliver on KPIs to budget and quality standards. Self-motivated Project Manager with experience in delivering large-scale [Type] projects. Brings accountable leadership of project teams with solid understanding of technical and IT systems. Delivers on project goals within time, budget and quality constraints. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work history

Trading Standards Officer

Medway Council
Chatham, Kent
11.2006 - Current
  • Compiled data from direct inspections and tests, creating reports outlining findings and sharing remediation recommendations.
  • Analysed written reports and statements to verify regulatory compliance.
  • Respond to information requests from organisations and members of public.
  • Promoted importance of proper regulatory knowledge throughout daily work.
  • Visited business locations for planned assessments and investigations of reported violations.
  • Prepared reports and documentation after business inspections.
  • Explained technical regulations to non-technical customers in clear and concise manner.
  • Documented systemic compliance problems and inappropriate business practices for official reporting.
  • Applied conflict management practices to defuse confrontations while interacting with business owners.
  • Found regulatory breaches and provided firms with constructive guidance.

Town Centre Manager

Medway Council
Chatham, Kent
08.2021 - 03.2022
  • Built and nurtured professional relationships with wide range of stakeholders.
  • Streamlined multiple plans and dependencies across range of teams into single overarching perspectives and plans.
  • Defined risk profiles for each project and prepared contingency plans to minimise business risk.
  • Documented appropriate project plans and controls in line with change lifecycle.
  • Embedded lean governance operating models, valuing ownership, predictability and transparent delivery over pre-prepared project reporting.
  • Used project management tools and techniques for positive, successful outcomes.
  • Managed workforce planning, compiling information for informed decision-making.
  • Delivered on projects' key objectives with agreed budgets, timelines and standards.

Trading Standards Officer

Kent County Council
Kingshill, Kent
01.2004 - 11.2006
  • Respond to information requests from organisations and members of public.
  • Distributed information leaflets on regulatory compliance to business owners.
  • Found regulatory breaches and provided firms with constructive guidance.
  • Prepared professional business correspondence to initiate or resolve regulatory actions and keep businesses informed.
  • Promoted importance of proper regulatory knowledge throughout daily work.
  • Compiled data from direct inspections and tests, creating reports outlining findings and sharing remediation recommendations.
  • Compiled relevant legal and administrative documents relating to inspections.
  • Documented systemic compliance problems and inappropriate business practices for official reporting.
  • Visited business locations for planned assessments and investigations of reported violations.
  • Explained technical regulations to non-technical customers in clear and concise manner.
  • Prepared reports and documentation after business inspections.
  • Applied conflict management practices to defuse confrontations while interacting with business owners.

Customer Service and Sales Office Administrator

Powakaddy International Ltd
Sittingbourne, Kent
09.2000 - 12.2003
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Built lasting relationships with clients through customer service interactions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Collaborated with sales managers to meet target quotas.
  • Informed customers regarding promos and warranty services to increase sales.

Personnel Manager

CPS Security Ltd
Strood, Kent
09.1999 - 08.2000
  • Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
  • Implemented diversity, equity and inclusion initiatives to boost employee engagement and retention.
  • Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
  • Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
  • Maintained precise, detailed staff and company records for thorough reference.

Education

Bachelor of Arts - English & Religious Studies

Christ Church College
Canterbury, Kent
09.1995 - 06.1998

Skills

  • Documentation skills
  • Project Management
  • Planning and Coordination
  • Self-Motivated
  • Attention to Detail
  • Multitasking Abilities
  • Excellent Communication
  • Dependable and Responsible
  • Decision-Making
  • Flexible and Adaptable
  • Organization and Time Management

Timeline

Town Centre Manager

Medway Council
08.2021 - 03.2022

Trading Standards Officer

Medway Council
11.2006 - Current

Trading Standards Officer

Kent County Council
01.2004 - 11.2006

Customer Service and Sales Office Administrator

Powakaddy International Ltd
09.2000 - 12.2003

Personnel Manager

CPS Security Ltd
09.1999 - 08.2000

Bachelor of Arts - English & Religious Studies

Christ Church College
09.1995 - 06.1998
Gemma Shaw-Mackie