Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
Generic

Gemma Schofield BA

Hull,Kingston upon Hull

Summary

Resourceful professional with over 20 years of work experience in many different roles. Proven ability to communicate effectively and deliver exceptional customer service while multitasking and solving problems efficiently. Committed to achieving high-quality results and enhancing team performance through collaboration and strong interpersonal skills.

Overview

18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Party coordinator

Oasis
Hull, Kingston upon Hull
06.2024 - Current
  • Troubleshot potential issues during event setup for a problem-free experience.
  • Strengthened company reputation due to excellent customer service skills.
  • Ensured legal compliance regarding health and safety regulations at all times.
  • Facilitated smooth running of events averaging 100 guests.

Community volunteer

Oasis
Hull, Kingston upon Hull
09.2023 - Current
  • Volunteer on a weekly basis at an open house community church, offering all kind of assistance to staff and service users
  • Ran weekly parent and toddler group
  • Used exceptional communication and relationship-building skills to effectively liaise with colleagues, management and service users.
  • Prepared hot drinks and snacks for service users, offering a warm, welcoming environment for their duration of stay.
  • Assisted in organising community events, enhancing local engagement.
  • Contributed to success of food drives by collecting, sorting and distributing donations.
  • Collected donations and sorted out quality items for resale or immediate community use.

Bureau manager

Post Office
Hull, Kingston upon Hull
07.2017 - 01.2019
  • Balanced daily accounts for accurate record-keeping.
  • Maintained confidentiality to ensure client trust.
  • Provided change and receipts promptly, increasing transaction speed.
  • Managed cash transactions for streamlined banking operations.
  • Stayed current on banking regulations for compliance.
  • Conducted end-of-day reconciliation, ensuring financial accuracy.
  • Improved efficiency with accurate money counting.
  • Sorted and counted currency efficiently, reducing downtime.
  • Assisted customers with queries, improving overall experience.
  • Strategically cross and up-sold banking products and services, contributing to revenue growth.
  • Processed cash deposits and withdrawals for customers.
  • Promoted Post Office products to enhance sales.
  • Managed till operations, resulting in smooth financial transactions.
  • Processed postal orders for customers' convenience.
  • Checked identification documents thoroughly before issuing certain mail types, adhering strictly to security protocols.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Processed high-value payments with meticulous accuracy.

Medical secretary

Avenues Medical Centre
Hull, Kingston upon Hull
12.2007 - 02.2017
  • Facilitated clear communication between patients and healthcare providers.
  • Contributed to team meetings, providing relevant insights from front desk activities.
  • Executed tasks given by healthcare professionals effectively leading to smooth workflow.
  • Managed medical records, ensuring accuracy and accessibility.
  • Created monthly reports on patient statistics providing valuable data for management decisions.
  • Assisted in training new members of staff bolstering overall team performance.
  • Assisted in audit preparation, achieving compliance with standards.
  • Scheduled appointments to reduce patient waiting times.
  • Provided administrative support to medical staff, enhancing their productivity levels.
  • Promoted a positive patient experience through professional telephone etiquette.
  • Transcribed medical reports accurately, reducing errors in documentation.
  • Maintained patient confidentiality by adhering to strict data protection policies.
  • Developed friendly relationships with patients to improve their comfort level during visits.
  • Answered phone enquiries and transferred calls to specific departments.
  • Photocopied and scanned documents to update patient records.
  • Addressed questions, escalating issues and complaints to management.
  • Registered information on database to maintain accurate and updated details.
  • Independently resolved issues with resourceful research and critical thinking,
  • Managed calendar and scheduled appointments for physicians and nurses.
  • Processed payments and provided invoices to patients.
  • Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
  • Typed dictation from doctors and updated charts of patients.
  • Attended meetings and recorded minutes to keep proper documentation.
  • Prepared correspondence, audio transcription, reports and general typing.
  • Maintained tidy work area to support cleanliness and quality standards.
  • Followed written and verbal directions, managing high-volume details and tasks with accuracy.
  • Generated reports to inform management and aid in senior decision-making.
  • Followed strict safety standards, patient protection requirements, and legal guidelines.
  • Shared communications between medical staff and patients.
  • Set new appointments, rescheduled appointments, and sent reminders.
  • Collected information from patients via face-to-face or telephone interviews.
  • Used spreadsheet software to track important data and identify administrative trends.
  • Documented patient encounter information, laboratory results, and correspondence for records.
  • Answered phone calls and messages for 5-physician General Practice medical facility, scheduling appointments and handling patient inquiries.
  • Compiled information for medical charts and reports.
  • Supported needs of patients from diverse backgrounds and helped each person access medical services.

Education

Bachelor of Arts - Business management and accounting

The Open University
Hull
10.2022 - 06.2025

GCSEs - English, Maths, Science

Kelvin Hall
Hull

Skills

  • Diplomatic communication
  • Multicultural sensitivity
  • Health and Safety Compliance
  • Financial report writing
  • Exceptional organisation
  • Budget administration
  • People Management
  • Contract law basics
  • Resilience under pressure
  • Leadership qualities
  • Time efficiency
  • Cultural awareness
  • Team Leadership

Certification

First Aid Training

Level 3 Excel

safeguarding Adults and Children Training

Affiliations

Bingo, Socialising with friends and family

Showing my son the world one step at a time is my main focus at the moment.

Timeline

Party coordinator

Oasis
06.2024 - Current

Community volunteer

Oasis
09.2023 - Current

Bachelor of Arts - Business management and accounting

The Open University
10.2022 - 06.2025

Bureau manager

Post Office
07.2017 - 01.2019

Medical secretary

Avenues Medical Centre
12.2007 - 02.2017

GCSEs - English, Maths, Science

Kelvin Hall

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Gemma Schofield BA