Highly skilled professional with extensive expertise in data entry, policy understanding, and insurance claims handling SLA and KPI. Demonstrates proficiency in insurance consultation, claims handling, and customer service. Adept at multitasking, business administration, and account management with a strong focus on organisation and efficiency. Possesses strategic thinking skills and excels in decision making under pressure. Experienced in team leadership, staff management, and client liaison. Certified MHFA First Aider Counsellor committed to delivering exceptional service and support.
Overview
25
25
years of professional experience
Work history
Head Of Claims Insurance Coordinator
TFSmiths UK LTD
Yorkshire, United Kingdom
10.2004 - 03.2025
Enhanced client relations by promptly resolving queries and concerns.
Assisted in the negotiation of claim settlements for favourable outcomes.
Maintained comprehensive records of all insurance policies, facilitated easy retrieval.
Managed complex cases efficiently; reduced delay in settlements.
Collaborated closely with finance team for accurate billing procedures.
Coordinated insurance claims for speedy resolution.
Provided detailed reports on claim trends to management team.
Worked proactively to resolve disputes; secured fair settlements.
Liaised with clients, clarified policy details and benefits.
Reviewed claim forms, ensured accuracy for smooth processing.
Communicated effectively with insurance companies on behalf of clients.
Educated clients about policy terms, ensured understanding and satisfaction.
Identified Risks to the business whilst implementing safety protocol.
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