Gemma Robinson
Leeds,West Yorkshire
Summary
A highly motivated and organised HR and Reward professional looking to transition into PA/EA career, bringing over 7+ years experience in administrative support, employee relations, reward and organisational development. Adept at managing complex schedules, coordinating multi-faceted projects, and providing exceptional support to senior executives. Proven ability to handle confidential information with discretion, communicate effectively across all levels of an organisation. Committed to providing high-level administrative support, streamlining operations, and contributing to team success in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Reward Specialist
St John Ambulance
Leeds, West Yorkshire
01.2025 - Current
- Strategy Development: Work with key internal stakeholders to assist the design, development and implementation of reward and compensation strategies.
- Reward and Recognition Incentives: Develop innovative reward and recognition approaches in line with company values and objectives.
- Compensation Analysis: Conduct salary benchmarking, market research and internal compensation analysis to ensure competitive and equitable pay structures, inline with labor laws.
- Job Evaluation: Assist in the implementation of career framework and diligently conduct job evaluations and grading of all internal roles.
- Employer Value Proposition: Assist in the development and refinement of the organisations EVP,
- Reward Communication: Utilise of a variety of engagement methods and channels, ensuring accessibility, regular communication and promotion of benefits and processes.
- Committee Meeting: Coordinate and facilitate multiple committees such as pay panel, job banding, recognition committee.
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Reward and Wellbeing Specialist
The Progeny Group Limited
Leeds, West Yorkshire
03.2024 - 12.2024
- Reward Strategy: Lead the design, implementation, development and management of a competitive compensation and benefits package.
- Data Analysis & Reporting: Analyse compensation, benefits and wellbeing data to generate reports, insights and recommendations to help guide senior leadership decision making, identify trends and areas for improvement.
- Employee Benefits Administration: Responsible for the administration of 20+ employee benefits programs, including successfully cultivate and foster working relationships with third party providers.
- Employee Wellbeing Programs: Develop, promote and manage employee wellbeing incentives aimed at improving physical, mental and financial health.
- Confidentiality: Handle employee data confidential and with complete discretion to respect employee privacy.
People Partner
The Progeny Group Limited
Leeds, West Yorkshire
06.2021 - 03.2024
- Employee Relations: Act as a trusted advisor to the business, supporting managers and key stakeholders with people related matters including performance management, conduct, disciplinaries, grievances and wellbeing cases.
- Training Programs and Workshops: Coordinated and facilitated up skilling workshops and programs for managers and leaders within the organisation.
- Policy and Procedures: Drafted, revised and implemented company policy and procedures and ensure adherence at all levels across the organisation.
- Data Reporting: Prepared detailed reports on HR metrics to inform strategic decision making by senior leadership teams.
HR Administrator
The Progeny Group Limited
Leeds, West Yorkshire
03.2019 - 06.2021
- Employee Files: Accurately processed personnel records with diligent attention to detail.
- Employee Onboarding: Coordinated and delivered high-quality inductions, to ensure a seamless onboarding experience.
- Inbox Management: Managed correspondents of multiple inboxes, and reduced response time by ensuring timely response.
- Travel Requirements: Organised travel and accommodation arrangements for Directors and professionals within the organisation.
- Team Building: Organised regular team building activities and volunteering experiences for HR and wider teams.
Wealth Administrator (Secondment)
The Progeny Group Limited
Leeds, West Yorkshire
09.2018 - 03.2019
- Administration Support: Provided comprehensive admin support to multiple financial planners, ensuring smooth day to day operations.#
- Diary Coordination: Managing multiple calendars, organising meetings/appointments.
- Client Contact: Being the first point of contact for clients, building and maintaining effective and trusting relationships.
- Client Documentation: Produce annual and quarterly review packs, KYC documents and literature.
- New Business Administration: Processing and submitting new business claims pensions, life assurance and investments (GIA, ISA).
Lead Front of House Receptionist
The Progeny Group Limited
Leeds, West Yorkshire
03.2016 - 09.2018
- Diary Management: Coordinated multiple meeting room diary management for the organisation.
- Reception Operations: Ensured the smooth running of front of house reception, managing income calls and visitors.
- Training: Trained and managed new reception staff members, ensuring high standards of customer service.
- Office Management: Oversee office supply orders and replenish stock for staff use.
Receptionist
Shakespeare Medical Practice
Leeds, West Yorkshire
06.2015 - 03.2016
- Patient Check-in: Managed patient check-ins, ensuring smooth clinic operations.
- Appointment Booking: Coordinator client appointments, both over the phone and in-person.
- Staff Schedules: Coordinated staff schedules, ensuring optimal coverage.
- Conflict Resolution: Handle client complaints professional, resulting in increase patient satisfaction levels.
-
Education
Diploma of Higher Education - CIPD Level 3 Foundation Certificate in People Practice
CIPD
Leeds 12.2019 - 06.2020
GCSEs - 9 GCSE (A -C)
Brigshaw High School
Leeds 05.2007 -
Skills
- Planning and organisation: Ability to successfully manage and coordinate multiple projects, from inception to completion, ensuring deadlines are met while maintaining high standards
- Problem solving and decision making: Analytical thinking to be able to analyse complex situations, identify key areas and provide recommendations for solutions
- Teamwork: Ability to work with a variety of individuals and teams to ensure team success
- Interpersonal Characteristics: Confident, in client facing, internal and external situations, with strong verbal and written skills
- IT: Proficient competency in the use of Microsoft Office Suite
Timeline
Reward Specialist
St John Ambulance
01.2025 - Current
Reward and Wellbeing Specialist
The Progeny Group Limited
03.2024 - 12.2024
People Partner
The Progeny Group Limited
06.2021 - 03.2024
Diploma of Higher Education - CIPD Level 3 Foundation Certificate in People Practice
CIPD
12.2019 - 06.2020
HR Administrator
The Progeny Group Limited
03.2019 - 06.2021
Wealth Administrator (Secondment)
The Progeny Group Limited
09.2018 - 03.2019
Lead Front of House Receptionist
The Progeny Group Limited
03.2016 - 09.2018
Receptionist
Shakespeare Medical Practice
06.2015 - 03.2016
GCSEs - 9 GCSE (A -C)
Brigshaw High School
05.2007 -
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