Gemma Riley
Warton,Lancashire
Summary
I am a results-driven Lead Manager excelling in team leadership and project delivery. Enhanced operational efficiency and fostered an inclusive environment, leading to improved team performance and significant operational successes. Delivering impactful results through strategic planning and decisive problem solving. Known for driving initiatives that align with organisational goals.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work history
GOL Lead Manager
Sainsburys
Preston, Lancashire
09.2023 - Current
- Role modelled great service and service leadership.
- Lead all aspects of day to day running of GOL department through the management and coaching of my CTMs.
- I have been a visible leader on the shopfloor supporting and coaching my managers and colleagues.
- Created a team where everyone feels welcome and heard free to challenge when needed.
- Work with store leadership to achieve our business goals.
- I am accountable for colleague labour and inclusive recruitment.
- I managing a team of 80 colleagues and 3 CTMs ensuring all people and management processes have been followed.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Oversaw the training and development of new hires for better performance.
GMC Family Manager
Sainsburys
Preston, Lancashire
01.2022 - 09.2023
- Ran day to day shift planning for the month ahead.
- Role modelled through the valued behaviours delivering standards and performance across the store.
- Completed full being there with our customers on GMC to support with labour planning.
- Completed a Re fit on department. Supervising project timelines for timely completion.
Food CTM
Sainsburys
Preston, Lancashire
09.2018 - 01.2022
- Food expert completing multiple pre -appointments.
- Delivered day to day running deparment.
- Completed all set up for winning teams on department coaching and multi skilling colleagues and supporting through change.
- Supported Online department with the implementation and recruiting of the click operation during Covid.
Counters CTM
Sainsburys
Preston, Lancashire
08.2016 - 09.2018
- Ran day to day high risk dpt
Counters and Bakery CTM
Sainsburys
Longridge, Lancashire
09.2014 - 08.2016
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
Produce Manager
Sainsburys
Burnley, Lancashire
10.2012 - 09.2014
- Completed my trainee management scheme whilst running produce my first management role.
- Improved product quality by implementing rigorous inspection procedures.
- Managed waste reduction initiatives, resulting in significant sustainability improvements.
- Maintained high standards of cleanliness for food safety compliance.
Bakery team leader
Sainsburys
Longridge, Lancashire
09.2010 - 01.2012
- Supervised all aspects of bakery and supported CTM running the department.
- Maintained cleanliness in the work area, ensuring a hygienic environment.
- Facilitated team communication for smooth bakery operations.
- Trained junior bakers on baking techniques and equipment usage for consistency in output.
- Ensured high quality baked goods by adhering to recipe specifications.
- Managed staff rota efficiently whilst considering individual availability and skills.
- Maintained strong knowledge of food safety practices.
Bakery team leader
Somerfield
Longridge, Lancashire
07.2008 - 09.2010
- Maintained cleanliness in the work area, ensuring a hygienic environment.
- Managed staff rota efficiently whilst considering individual availability and skills.
- Facilitated team communication for smooth bakery operations.
- Trained junior bakers on baking techniques and equipment usage for consistency in output.
- Ensured high quality baked goods by adhering to recipe specifications.
Bakery Team Leader
Safeway
Longridge, Lancashire
09.2003 - 09.2008
- Trained junior bakers on baking techniques and equipment usage for consistency in output.
- Ensured high quality baked goods by adhering to recipe specifications.
- Managed staff rota efficiently whilst considering individual availability and skills.
- Facilitated team communication for smooth bakery operations.
- Packaged and labelled baked goods with accurate descriptions and ingredients.
Bakery assistant
Safeway
Longridge, Lancashire
07.2000 - 09.2004
- Complied with food safety regulations, ensured a safe environment for customers and staff alike.
- Ensured customer satisfaction by promptly serving freshly baked goods.
- Stored baking ingredients properly to enhance their lifespan.
- Prepped dough, improved efficiency in the kitchen.
- Assisted with bread production for increasing product availability.
- Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
Education
GCSEs -
Londgridge High School
Longridge, Lancashire 09.1995 - 09.2000
Skills
- Strategic Sales & KPI Management : Proven ability to monitor Key Performance Indicators and implement strategies to meet or exceed our sale targets
- Team Leadership & Development : Experience in recruiting , training and mentoring colleagues to adopt a high performance culture and reduce turnover
- Operational Excellence : Expertise in inventory control , loss prevention, health and safety compliance, and maintaining visual merchandising standards
- Customer Relationship Management : Ability to resolve complex customer complaints and build loyalty through exceptional service standards
- Financial : Proficiency in P&L , payroll and cost reduction strategies
- Crisis Management : Strong problem solving skills to deal with peak trade pressures, staffing shortages or any technical issues with efficiency
Timeline
GOL Lead Manager
Sainsburys
09.2023 - Current
GMC Family Manager
Sainsburys
01.2022 - 09.2023
Food CTM
Sainsburys
09.2018 - 01.2022
Counters CTM
Sainsburys
08.2016 - 09.2018
Counters and Bakery CTM
Sainsburys
09.2014 - 08.2016
Produce Manager
Sainsburys
10.2012 - 09.2014
Bakery team leader
Sainsburys
09.2010 - 01.2012
Bakery team leader
Somerfield
07.2008 - 09.2010
Bakery Team Leader
Safeway
09.2003 - 09.2008
Bakery assistant
Safeway
07.2000 - 09.2004
GCSEs -
Londgridge High School
09.1995 - 09.2000