Gemma Preston

A confident and motivated professional, enjoying the challenge of seeing projects from start to finish, organising, planning and researching information and using initiative to add value to the company. Excellent interpersonal skills, building and nurturing strong business relationships; training, coaching and motivating staff to achieve targets. Demonstrates exceptional customer service. Versatile and adaptable approach, thinking laterally to identify innovative solutions to issues. Skills transferable to many roles and sectors.

• Monetary Transactions - Handled cash, credit and automatic debit card transactions with 100% accuracy.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 40 staff members.
• Increased revenue yearly
• Developed a function within business which now brings in just under a million pounds.
• Consumer Research - Effectively executed new marketing outlines based on market research data collected to reflect consumer interest on both tactical and strategic levels.

INTERESTS: , Family activities and socialising with friends. Walking my 3 dogs. Cooking and Baking