Summary
Overview
Work history
Education
Skills
Personal Information
References
Timeline
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Gemma Pearson

Whickham,Newcastle upon Tyne

Summary

Having run a successful self-employed franchise business for the past 6 years I am a highly organised and motivated individual with excellent business, time management and people skills. Alongside my business I have recently gained qualifications in level 2 and 3 Counselling Studies, and have started a higher education qualification in Counselling and Applied Psychology. While I am a naturally empathetic person with great communication skills, my studies in counselling have undoubtedly strengthened these qualities. I have a strong desire to help others, and to have a positive impact on people’s lives, which is why I am studying to become a counsellor. As part of my higher education course in Counselling and Applied Psychology, I am required to complete at least 100 hours of counselling placement, and I am looking for a suitable counselling placement to fulfil this. I am a current student member of BACP.

Overview

17
17
years of professional experience

Work history

Slimming World Consultant

Self Employed Franchisee
07.2018 - 10.2024
  • Supporting, motivating, and inspiring members to lose weight using the science and psychology of weight loss within a group environment
  • Active listening skills are an essential part of my role in order to facilitate members' long term behaviour change from a genuinely caring and empathetic position, without judgement, criticism or control
  • Presentation and public speaking skills - speaking to groups of up to 50 people, multiple times per week
  • Implementing and facilitating the Slimming World program, ensuring a positive and inclusive environment for a diverse range of participants
  • Working with and managing a team of volunteers
  • Growing my business by promoting and marketing within the community and on social media, including placing adverts and gaining editorials
  • Organisational skills and business administration such as business planning, financial management, handling money, goal setting, and monitoring and evaluating outcomes
  • Managing a database including sensitive customer information and being compliant with confidentiality and data protection.

Technical Support Customer Service Advisor

Sage Software
Newcastle upon Tyne
05.2008 - 07.2018
  • A telephone based customer service advisor helping businesses and accountants to use payroll and accounting software - both to advise from a processing perspective, and to provide technical support
  • This position required a high level of communication skills, active listening and ability to remain resilient whilst troubleshooting and resolving complex technical issues
  • It required the ability to ask relevant questions, and to give instructions in a clear and concise way.

Education

Tyne Metropolitan College
09.2022 -

Bachelor of Arts - Anthropology

The University of Durham
/2003 - /2006

A-Levels -

Hewitt Sixth Form
Norwich
/1999 - /2001

GCSEs -

Reepham High School
Norwich
/1994 - /1999

Skills

  • Excellent communication skills
  • Active listening skills
  • Empathic
  • Calm under pressure
  • Punctual and reliable
  • Self motivated
  • Strong time management
  • Friendly and approachable

Personal Information

Date of birth: 29/03/1983

Full UK driving licence

References

References available upon request.

Timeline

Tyne Metropolitan College
09.2022 -

Slimming World Consultant

Self Employed Franchisee
07.2018 - 10.2024

Technical Support Customer Service Advisor

Sage Software
05.2008 - 07.2018

Bachelor of Arts - Anthropology

The University of Durham
/2003 - /2006

A-Levels -

Hewitt Sixth Form
/1999 - /2001

GCSEs -

Reepham High School
/1994 - /1999

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Gemma Pearson