Music, reading, art, gym
GEMMA PATTINSON
Head Of Operations And Investor Relations
Epsom,Surrey
Summary
I have acquired numerous core skills working for some of the biggest Investment houses and Asset Managers as detailed below. I can work well as a team and individually and can work under pressure, adhering to tight deadlines, with a good level of accuracy in both long-term roles and contract project positions. I have covered the entire trade lifecycle, alongside numerous other areas. I am also an enthusiastic and quick learner, enjoy communicating and developing relationships with clients and am tenacious, pragmatic and methodical and enjoy a challenge.
After spending almost 8 years at BlackRock, I made the decision to complete several specific short-term projects for several companies which have given me invaluable experience and exposure to a variety of clients and systems and different areas/products, thus broadening my experience considerably and making me an asset to a company.
I am a detail-oriented team player with strong organisational skills and have demonstrated the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Project Manager/Head of Operations (year Contract)
XQUOTE CAPITAL MARKETS
06.2022 - Current
- For the set-up pf XQUOTE Capital Markets from XQUOTE Capital Ltd
- Liaising with the fund administrator (Leon Corporate Services), overseeing the creation of XQCM at all levels
- Working with Leno to create a business account with Equity Bank, working closely with legal and compliance, dealing with relevant documentation to present to the board
- Being the conduit between the Partners and other senior figures in the company, attending meetings to discuss strategy and review activity, improvements and new ideas
- Handling all areas of Investor relations and developing and building new business for the Company, using contacts and generating new leads, ensuring a seamless client on-boarding experience
- Drafting the heads of terms for the Fund Managers for the new fund and working closely with them at all stages of growth, answering and researching ad-hoc queries
- Helping to build a business plan for the next 24 months and developing business strategies
- Working on the pitch-deck with the marketing team, helping to write and develop this, to then present to potential clients
- Working with technology to create booking and reconciliation systems to mitigate risk, using my experience of middle office
- Also helping to create and test back-office systems, including sales and retention dashboards
- Answering client queries and investigating issues, maintaining client relationships
- Assisted in the set-up of the dealing department, creating procedures and using prior knowledge to ensure this runs seamlessly
- Monitored project progress, identified risks and took corrective action as needed.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Head of Sales and Investor Relations, EMEA
DHF CAPITAL LIMITED
08.2020 - 09.2021
- Responsible for the sales and relationship and Investor Relations of all clients within EMEA, expanding and maintaining client base, optimising coverage and creating new ideas to expand
- Providing client service to all clients, meeting regularly and helping with specific requirements
- New fund start-up based in Dubai (travelled between London and Dubai)
- Helped with the initial stages of development and the marketing, investment deck, generating new clients and business for the fund and travelling to Dubai to meet and crate new business
- Helped with every step of the fund, including the initial pitch, targets, office locations, legal and compliance, oversight and appointing custodians etc.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Private Debt Department - Contract
LGT CAPITAL PARTNERS LIMITED
10.2021 - 06.2022
- Working within the private debt sector, dealing private equity deals to ensure the accounts are not overdrawn and other cash management duties, such as reconciling, dealing with adjustments and iterations throughout the day, comparing accounts against custodian reports
- Supervising the capital drawdown cycles and placing spot FX trades to raise specific currency to place these, dealing with large volumes and hitting specific and tight deadlines
- Relationship management – ensuring existing clients are happy, listening to requirements and creating bespoke solutions to issues
- Helping to create and test a new in-house treasury system project, implementing and analysing data
- Manage account lifecycles (dealing with transitions, closures, new mandates)
- Dealing with client’s queries and investigating issues, using Northern Trust and BNP systems to view accounts and place trades
- Identifying and implementing changes using previous experience to identify and then help mitigate risk
Treasury
PIMCO INVESTMENT MANAGEMENT
12.2019 - 06.2020
- European Cash Desk and Trading
- Responsible for projecting and optimising cash/liquidity in all PIMCO client accounts with portfolio managers based in Europe, Asia and Australia
- Working with the Portfolio Management group to determine cash/liquidity requirements to invest excess cash or raise cash using several trading methodologies
- Working alongside our office in Newport Beach and the short-term trading desk in Munich to place orders where required
- Reconciling the fund positions, identifying errors and investigating causes of overdrafts, reporting to the US office
- Raising FX spot trades, using several different currencies and working with State Street IMS, AGI and other Custodian banks, answering and investigating issues
- Manage the account lifecycle with respect of its cash management (transitions, closures, set-up etc)
- Provide timely and accurate responses to ad hoc queries, including trading discrepancies
Cash and Trading Desk Specialist
CARDANO RISK MANAGEMENT
03.2017 - 01.2019
- Cash Management and Trading
- Working within the cash management and trading treasury team, supervising the trading area and heading the month-end trading, placing FX trades in numerous currencies to balance the accounts within the pension structure/placing private equity and hedge fund trades and ETFs, raising capital and investing excess cash where required
- Placing JP Morgan cash liquidity trades via NEX Treasury to fund the accounts
- Reconciling the cash positions within the team, working closely with Implementation to fund accounts, re-structure positions and trading FX rolls/swaps/bond trades, etc
- And producing the daily cash flows
- Placing deals for both Asset portfolios and Liability for the pension to manage risk, working closely with the main team in Netherlands and investigating issues/answering queries from investors
- Daily margin calls – ensuring the accounts are within specific bounds for different currencies, raising FX orders to cover if needed to prevent overdrafts
- Working with several Custodians, including State Street, JP Morgan, Northern Trust and BNY Mellon to place orders, answering numerous ad-hoc queries throughout the day
- Monitored industry trends to adapt strategies accordingly.
- Developed effective improvement plans in alignment with goals and specifications.
Investor Relations Specialist- Project Contract
HSBC BANK PLC, HSBC Security Services-project
London
03.2016 - 01.2017
- For a specific project)
- Client on-boarding and Relationship Management
- Working on the transition process of the out-sourcing of the on-boarding area
- Dealing with a variety of clients, predominately institutional and high net-worth
- Opening new funds and accounts, dealing with account closures and changes within fund ranges, implementing these and liaising with senior account managers with meetings/conferences, assisting changes and new ventures within this space
J.P. MORGAN ASSET MANAGEMENT
07.2015 - 01.2016
- Position for a specific project)
- Relationship Management and Investor Relations Role
- Working predominantly on the Intermediary desk, investigating issues, providing support and answering complex queries, conducting extensive investigation to answer queries
- Helping to facilitate the smooth transition of the business over to IFDS, working closely with private clients, working with the sales team and maintaining strong client relationships
- Providing TA support, working with our back office, checking all projects and dealing issues and sending ad-hoc reports as and when required
- Working with charity funds and conducting extensive AML/KYC checks/investment guidelines for initial investors
- Ensuring Salesforce is up-to-date with client data and CRM
STATE STREET GLOBAL ADVISORS
11.2014 - 05.2015
- Position)
- Supervising the Oversight, Client Management and Mutual Fund Trading Team
- Supervising the team of dealers responsible for placing all the institutional, retail and private dealing for Unit Trusts, ETFs and Pension funds
- Close relationship with the Fund Managers, placing direct orders and initiating new fund launches through the system
- Working with the sales team and provide ideas for new potential clients and chasing and recording leads
- Ensuring all figures based on activity are sent to the Fund managers so we can then receive their underlying dealing to place with strict deadlines
- Oversight and liaising with the outsourced providers (Lux and Dublin funds), answering queries from them relating to ETFs, UTs and Pension funds to ensure the work is placed in a timely and accurate manner and all client reporting is completed
- Attending meetings for new implementations, new fund launches, suggesting improvements with dealing and reporting and launching project initiatives off the back of this
- Ensuring procedures are up-to-date and the team is trained fully on any new system changes/regulations, including KYC and AML
- Working between 3 intricate trading systems to ensure deals feed through accurately and reporting is sent through without breaching
- Making sure prices are sent to the specific teams and are correct, often implementing ADL adjustments where necessary/calculating the NAV
- Answering often complex queries from clients and institutional investors and dealing with IFAS, investigating issues and providing solutions, providing strong client service
- KYC monitoring-ensuring the daily trades do not breach the KYC process and ML procedures are followed with every trade on a daily basis, investigating any anomalies
HENDERSON GLOBAL INVESTORS
02.2014 - 11.2014
- Oversight and Pooled Fund/Hedge Fund Dealing
- Initiate deals from the Fund Managers, external retail clients and pensions including hedge funds and unit trusts
- Using Calastone and Charles River to place deals
- Investigate and report large fund and market movements to the Fund Managers so they can then generate deals off the back of my reports
- Look after the Hedge fund dealing to ensure deadlines are met/all issues are investigated, liaising with IFDS with any issues
- Provide oversight to the back office (BNP Paribas) and investigate and answer all dealing-related questions
- Look after all new fund set-ups and launches and calculate cash flows
- Be a strong point of contact for all internal and external teams and queries which may arise including new business
LEGAL & GENERAL INVESTMENT MANAGEMENT
05.2013 - 12.2013
- Dealer for a project specialising in institutional dealing for new fund launches
- Responsibilities Include:
- Heading-up the project for all new fund launches and asset classes, implementing and creating procedures and testing systems (EMX) to ensure accurate dealing
- Placing deals for on-shore and off-sure US clients throughout the day by telephone and EMX
- Working with internal Fund Managers to place their underlying investments once market decisions are made
- Answering queries from clients, Relationship Managers and working with the Transfer Agency (IFDS) to rectify issues (including settlement issues, consideration amounts etc.)
- Implementing all new funds and clients onto the system, working with the Sales team to ensure business terms are set correctly
Senior Dealer/Sales and Client, UK INVESTOR SERVICES TEAM
BLACKROCK
02.2005 - 07.2012
- Dealing for on-shore funds and senior dealer on team, trading large volumes of different asset classes and products throughout the day from private clients, brokers, institutions and large charities
- Dealing with Unit Trusts, cash liquidity and third-party trades, helping to build-up the third-party dealing team
- Supervising the client service team within the UK Investor Services section and dealing with all queries from our TA and leading several projects within different teams
- Working with the Compliance team to resolve KYC and AML issues
- Supervising the client service team within the UK Investor Services section and dealing with all queries from our TA, private clients and retail clients, IFAs, brokers and Institutional
- Providing oversight to the third-party administrators
- Working with the retail sales team, helping to maintain client relationships, providing sales support where required to send factsheets/reports etc
- To potential and existing investors, taking initial deals and being responsible for selling long positions within our fund range at negotiated terms and price
- Initiating potential new clients, attending roadshows and client presentations and building those relationships throughout the entire process
- Box manager – looking after the entire UK fund range – making decisions to create and liquidate stock depending on market performance, reporting to the FX team, working closely with the US dealers and our TA, servicing the needs of intermediary clients and sending cash flows to relevant internal parties, reporting end box decisions to our custodian (RBS)
- Creating dealing procedures for the desk
- Updating them, ensuring each team member is aware of changes/new fund classes and monitoring them
- Working with our TA at every level to ensure tasks are completed and queries resolved which included 3rd party relationship management
- Reporting to the Fund Managers throughout the day the performance of their individual funds, closely watching any movements and identifying market trends and using Bloomberg
- Working with Bank of New York to arrange our price decisions and authorising these
- Raising enquiries and solving issues – being client-focused, frequently liaising with our US and private clients – both high-net-worth and institutional
- Investigating settlement issues
- Project work and testing for Aladdin and entry systems to minimise errors and reporting/helping with process and system improvements
- I completed several contract positions and travelled after my education to gain basic experience (full details can be provided upon request), including Capital Financial (dealer), Cofunds and Bank of New York
- All within dealing, client service and transitions, dealing with client queries, raising orders using a multitude of platforms and investigating queries, working with retail, private and institutional investors and using several different platforms.
Education
A Levels - undefined
01.1998 - 1 2000
Psychology (A)
Religious Studies (B)
Modern History (B)
undefined
01.1993 - 1 1998
English Literature (A )
English Language (A )
History (A )
Mathematics (B)
Double Science (B,B)
Business Studies (B)
Religious Studies (A )
Skills
Managerial experienceundefined
Interests
Timeline
Project Manager/Head of Operations (year Contract) - XQUOTE CAPITAL MARKETS
06.2022 - Current
Private Debt Department - Contract - LGT CAPITAL PARTNERS LIMITED
10.2021 - 06.2022
Head of Sales and Investor Relations, EMEA - DHF CAPITAL LIMITED
08.2020 - 09.2021
Treasury - PIMCO INVESTMENT MANAGEMENT
12.2019 - 06.2020
Cash and Trading Desk Specialist - CARDANO RISK MANAGEMENT
03.2017 - 01.2019
Investor Relations Specialist- Project Contract - HSBC BANK PLC, HSBC Security Services-project
03.2016 - 01.2017
- J.P. MORGAN ASSET MANAGEMENT
07.2015 - 01.2016
- STATE STREET GLOBAL ADVISORS
11.2014 - 05.2015
- HENDERSON GLOBAL INVESTORS
02.2014 - 11.2014
- LEGAL & GENERAL INVESTMENT MANAGEMENT
05.2013 - 12.2013
Senior Dealer/Sales and Client, UK INVESTOR SERVICES TEAM - BLACKROCK
02.2005 - 07.2012
Helena Romanes Sixth Form College - A Levels,
01.1998 - 1 2000
Helena Romanes Secondary School - ,
01.1993 - 1 1998
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