Gemma Ohara
Horbury ,West Yorkshire
Summary
Dedicated professional with extensive expertise in customer service and interaction, demonstrating exceptional problem-solving abilities and effective communication skills. Proven track record in maintaining hygiene standards and ensuring food safety compliance, with a strong focus on quality control and dietary restriction awareness. Adept at scheduling coordination, team collaboration, and relationship building, consistently exhibiting a positive attitude and compassionate approach. Career goals include returning to the catering operations sector while continuing to uphold high standards of sanitation procedures and safe food handling practices.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Patient Services Assistant, Domestic
NHS
Wakefield , West Yorkshire
02.2011 - I currently work here
- Maintained clean and organized spaces through linen management, laundry tasks, and fundamental housekeeping duties.
- Assisted high-care clients during mealtimes by providing feeding support.
- Partnered with team members to meet target outcomes.
- Resolved complaints through effective communication and problem-solving techniques.
- Ensured clean, safe working environments to mitigate accident risks.
- Attained service time and quality objectives.
- Interacted with customers to gain insights into needs and provide exceptional service.
- Diagnosed issues, evaluated information, and delivered solutions to problems.
- Established and nurtured courteous and effective professional relationships.
- Assumed additional tasks to enhance team success.
- Exhibited unwavering commitment and diligence to drive results and enhance operations.
- Coached and guided employees to enhance team performance.
- Executed schedule adherence through exceptional planning and coordination skills.
- Composed diverse written communications, documents, and reports.
Catering Assistant
West Yorkshire police
Wakefield , West Yorkshire
07.1997 - 02.2011
- Ensured clean and tidy appearance, utilizing protective equipment when necessary.
- Addressed guests' queries and requests with professionalism
- Managed disposal of kitchen waste and recycling efficiently.
- Sanitized food preparation, serving, and dining areas post-use.
- Sanitized crockery, cutlery, and service utensils.
- Cleaned and organized cookware, utensils, and dishes.
- Monitored customer inquiries regarding allergens and dietary restrictions.
- Sanitized and organized tableware and chafing dishes pre- and post-catering event to uphold hygiene standards.
- Sanitized equipment and food preparation areas thoroughly
- Collaborated with catering team to deliver seamless meal service to guests.
- Preserved food securely and maintained optimal temperatures
- Maintained clean, organized kitchen to minimize health and safety risks for residents.
- Maintained health and safety standards to safeguard staff and customers.
- Addressed customer complaints with professionalism and patience, resolving issues swiftly to uphold positive relationships.
- Organized and replenished service counters, buffet areas, and trays.
- Supported chefs in crafting simple salads, sandwiches, and sides.
- Optimized stock rotation to ensure proper ingredient usage and adherence to food hygiene guidelines.
- Managed cleaning chemicals according to safety protocols
- Sanitized food preparation areas to enhance kitchen hygiene.
- Managed cash registers adhering to strict cash handling protocols.
- Documented kitchen equipment faults to facilitate prompt repairs.
- Enforced strict health and hygiene practices to minimize public risks.
- Executed daily cleaning and restocking checklists to enhance kitchen operations.
- Utilized commercial kitchen equipment safely, including ovens, grills, and mixers, adhering to all health and safety regulations.
- Crafted and delivered high-quality food items according to menu specifications, maintaining strict hygiene standards.
- Managed stock rotation and integrated new items from stock deliveries.
- Reduced contamination risk through consistent cleaning of refrigerated, frozen, and dry storage areas.
- Processed vegetables prior to service times, washing, peeling, and chopping varieties utilized in dishes.
- Sustained meticulous cleanliness and organization in kitchen environment, exceeding local health inspection standards.
- Accommodated diverse dietary restrictions with strong food allergen awareness.
- Organized ingredients to facilitate efficient lunch and dinner services.
- Managed carts and serving trays with accuracy.
- Collaborated with front-of-house staff to facilitate seamless service delivery during peak dining hours, boosting customer satisfaction.
- Partnered with kitchen staff to strategize and implement event catering, providing outstanding service for diverse occasions.
- Orchestrated seamless catering services at off-site locations, adjusting promptly to diverse working environments.
- Executed high-volume catering operations for special events.
- Organized raw ingredients for kitchen staff
- Organized ingredients in advance to enhance cooking efficiency during peak hours.
- Executed recipes to ensure food quality and consistency.
- Executed routine quality control inspections on food and beverages, ensuring optimal standards of taste and presentation.
- Maintained chef workspaces fully stocked with supplies during peak periods.
- Oversaw and optimized temperature controls of refrigeration units to maintain freshness and safety of food items.
- Oversaw inventory management, performed stock audits, and initiated orders for kitchen supplies to ensure optimal levels.
- Streamlined and preserved documentation for catering operations, encompassing menus, recipes, and supplier contracts.
Catering Assistant
Tetleys Brewery
Leeds, West Yorkshire
07.1993 - 07.1997
- Managed disposal of kitchen waste and recycling with precision.
- Organized food preparation, serving, and eating areas post-use.
- Sanitized crockery, cutlery, and service utensils.
- Cleaned and stored cookware, utensils, and dishes.
- Sanitized and organized tableware and chafing dishes pre- and post-catering event to uphold hygiene standards.
- Maintained clean, organized kitchen to minimize health and safety risks to residents.
- Secured food storage while maintaining appropriate temperatures.
- Sanitized equipment and food preparation areas thoroughly.
- Supported chefs through preparation of simple salads, sandwiches, and sides.
- Managed cleaning chemicals according to established safety protocols.
- Sanitized food preparation areas to enhance kitchen hygiene.
- Managed cash registers according to established cash handling protocols.
- Ensured immaculate cleanliness and organization of kitchen environment, exceeding local health inspection standards.
- Managed carts and serving trays with precision
- Oversaw and optimized temperature controls of refrigeration units to maintain freshness and safety of food items.
Education
NVQ Level 2 - Business and finance
Wakefield college
Wakefield college , West Yorkshire 09.1993 - 08.1994
GCSEs -
Kettlethorpe high school
Wakefield , West Yorkshire 09.1989 - 07.1993
Skills
- Customer service
- Patient interaction
- Problem solving
- Team collaboration
- Communication skills
- Hygiene standards
- Time management
- Scheduling coordination
- Food safety
- Relationship building
- Teamwork
- Positive attitude
- Compassionate
- Time-management
- Trustworthiness
- Food safety compliance
- Catering operations
- Quality control
- Dietary restriction awareness
- Effective communication
- Sanitation procedures
- Cash handling
- Good communication
- Team player
- Multitasking
- Organisation
- Reliability
- Cleanliness standards
- Safe food handling
- Food safety knowledge
- Highly efficient
- Food Hygiene
- Infection control procedures
- Basic first aid
- Cleaning equipment operation
- Emotional resilience
- Assertiveness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Services Assistant, Domestic
NHS
02.2011 - I currently work here
Catering Assistant
West Yorkshire police
07.1997 - 02.2011
NVQ Level 2 - Business and finance
Wakefield college
09.1993 - 08.1994
Catering Assistant
Tetleys Brewery
07.1993 - 07.1997
GCSEs -
Kettlethorpe high school
09.1989 - 07.1993