Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gemma Nuttall

Hawes,North Yorkshire

Summary

Professionally seasoned in administrative duties with proven track record of supporting clients, assisting staff, and proficiently managing various clerical tasks. Demonstrates adeptness in time management, multitasking and organisational skills. Self motivated professional committed to delivering top-tier results consistently. Known for meeting job demands and deadlines through a diligent work ethic and unwavering dedication to quality. Passionate about delivering exceptional quality and service at all times.

Overview

17
17
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Agent

Wavecrest
Nelson, Lancashire
02.2016 - 03.2024
  • Effectively resolve customer inquiries via telephone and email channels, showcasing strong communication and problem-solving skills.
  • Established rapport with customers through courteous and professional communications.
  • Addressed customer service inquiries promptly and accurately.
  • Recorded customer information, call notes, and personal data in internal database.
  • Provided product advice to clients, enhancing customer satisfaction levels.
  • Consistently exceeded expectations to ensure customer satisfaction.
  • Identified and resolved technical difficulties efficiently for timely issue resolution.
  • Applied knowledge of current company policies to escalate critical issues and manage queries according to best practices.
  • Managed complaints calmly and professionally, offering suitable solutions to maintain customer satisfaction.
  • Adhered to privacy and security requirements mandated by national legislation.
  • Handled confidential and sensitive data discreetly to mitigate risks of fraud and theft.

Retail Shop Supervisor

Kimora Womenswear
Barrowford, Lancashire
03.2014 - 02.2016


  • Upheld store presentation standards by creating attractive merchandise displays and maintaining a clean, tidy, and well-organised shop floor.
  • Developed product knowledge to offer expert advice and detailed product information to customers to facilitate their purchases.
  • Conducted inventory checks to identify low-stock items and collaborated with managers to schedule shipments to replenish inventory shortages.
  • Managed clients' complaints proficiently, demonstrating a strong understanding of compensation procedures and return policies.

Billing clerk

Farleys Solicitors LLP
Blackburn, Blackburn with Darwen
03.2009 - 03.2014
  • Updated accounting records with new payments, balances, and customer information.
  • Gathered order amounts, discount rates, and necessary data to calculate bills receivable; implemented new procedures and forms to streamline workflow.
  • Calculated customer bills, generated invoices, and distributed statements.
  • Processed account payments and offered information on outstanding balances.
  • Prepared bills for the Legal Services Commission.
  • Utilised software tools to create documents and ensure clear communications.

Paralegal

Farleys Solicitors LLP
Blackburn, Blackburn with Darwen
03.2007 - 03.2009
  • Submitted forms and applications for ongoing cases to facilitate case progression; conducted client interviews to collect pertinent information for case evaluation.
  • Organised files and documentation to enhance information retrieval efficiency; updated legal databases for improved data access.
  • Accompanied Counsel to Court proceedings.
  • Collaborated with external agencies and experts to gather case-relevant information.
  • Ensured compliance with practice, firm, and legal standards for effective case management.

Education

NVQ Level 2 - Hairdressing

Nelson & Colne College
Nelson, Lancashire
09.2000 - 07.2002

GCSEs - Multiple

Mansfield High School
Brierfield, Lancashire
09.1995 - 05.2000

Skills


  • Excellent organisational skills
  • Strong time management abilities
  • Proficient in multitasking
  • Attention to detail
  • Effective written and verbal communication skills
  • Data entry and record-keeping skills
  • Customer service orientation
  • Problem-solving capabilities
  • Ability to work independently and as part of a team
  • Prioritisation skills
  • Confidentiality and discretion
  • Knowledge of office equipment and procedures
  • Calendar management and scheduling skills

Timeline

Customer Service Agent

Wavecrest
02.2016 - 03.2024

Retail Shop Supervisor

Kimora Womenswear
03.2014 - 02.2016

Billing clerk

Farleys Solicitors LLP
03.2009 - 03.2014

Paralegal

Farleys Solicitors LLP
03.2007 - 03.2009

NVQ Level 2 - Hairdressing

Nelson & Colne College
09.2000 - 07.2002

GCSEs - Multiple

Mansfield High School
09.1995 - 05.2000

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Gemma Nuttall