Gemma Norris
Leicester,England
Summary
Highly skilled professional with expertise in inventory management, technical communication, and equipment operation. Demonstrates strong written and verbal communication abilities, active listening, and effective decision making. Proven track record of successful deadline adherence and initiative taking. Adept at computer literacy and effective delegation, fostering a positive attitude in the workplace. Career goal includes leveraging skills to enhance operational efficiency and team collaboration.
Overview
8
8
years of professional experience
Work history
Shift manager
Mcdonalds
Leicester, England
05.2023 - Current
- Managed inventory control, reduced wastage.
- Delivered excellent customer service by overseeing staff training programmes.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Logged daily activities and notable incidents during production shifts.
- Trained staff on product knowledge, resulted in better customer interactions..
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Improved team morale through effective communication and feedback practices.
Crew member
Mcdonalds
Leicester, England
07.2019 - 04.2023
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Ran orders from kitchen to dining areas.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Attended to customers with friendly and accurate service.
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
- Flexibly took on various roles to support workflow.
Administrative assistant
Parcelrite
Leicester, England
05.2017 - 05.2019
- Opened and routed business parcels and letters.
- Tracked metrics with [Software] spreadsheets and modelled data for staff.
- Produced clean, error-free professional business correspondence for office team.
- Transcribed or scanned data to create new files.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Examined, scanned and input documents in software system.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Stacked pallets safely within agreed height and weight parameters.
- Stacked and palletised products following set instructions.
Education
Principles of Business Administration Level 2 - Business
Leicester College
Leicester 07.2017 - 07.2017
Access to Higher Education Diploma - Higher Education
Leicester College
Leicester /2019 - /2019
Skills
- Inventory management
- Technical communication
- Equipment operation
- Active listening
- Written and verbal communication
- Decision making
- Effective delegation
- Communication
- Deadline adherence
- Positive attitude
- Initiative taking
- Computer literacy
References
References available upon request.
Timeline
Shift manager
Mcdonalds
05.2023 - Current
Crew member
Mcdonalds
07.2019 - 04.2023
Principles of Business Administration Level 2 - Business
Leicester College
07.2017 - 07.2017
Administrative assistant
Parcelrite
05.2017 - 05.2019
Access to Higher Education Diploma - Higher Education
Leicester College
/2019 - /2019
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