Gemma NOLAN
Bedford,bEDFORDSHIRE
Summary
Adaptable professional with keen ability to foster collaboration and drive strategic initiatives. Demonstrates strong analytical skills and exceptional communication abilities, which are crucial for role of Business Partner. Poised to deliver impactful business solutions that enhance organisational performance and growth.
Overview
23
23
years of professional experience
Work history
People Business Partner
Applegreen UK Ltd
Ampthill, Central Bedfordshire
06.2024 - Current
- Managed business relationships by establishing and maintaining partnerships with stakeholders.
- Enhanced operational efficiency with implementation of streamlined processes.
- Fostered a collaborative work environment, promoting teamwork and innovation.
- Streamlined internal operations, enhancing overall productivity.
- Created detailed reports for senior management review.
- Provided expert advice on employment law to mitigate the risk of litigation.
- Implemented diversity and inclusion practices within the workforce, promoting a harmonious workplace culture.
- Designed effective onboarding programmes, facilitating smooth integration of new hires into the organisation.
- Promoted corporate culture values among staff members.
- Acted as trusted advisor to business unit leaders, providing support, guidance and mentorship.
- Maintained organisational compliance with applicable legislation and regulations.
- Collaborated with cross-functional teams to identify and address business challenges, develop innovative solutions and achieve organisational goals.
- Communicated with stakeholders at all levels, tailoring messages to audience for clear understanding.
- Conducted thorough analyses of business processes, identifying areas for improvement and implementing process optimisation initiatives.
- Facilitated training programmes for improved staff development opportunities.
Senior Hr Advisor
Applegreen UK, Ltd
Ampthill, Central Bedfordshire
12.2023 - 06.2024
- Facilitated employee training sessions, resulting in enhanced performance levels.
- Coordinated internal communication to increase understanding and compliance with HR policies.
- Navigated employment law issues with thorough knowledge and application of legal guidelines.
- Handled sensitive employee data with utmost confidentiality whilst abiding by GDPR regulations,.
- Developed robust systems for record-keeping which significantly reduced paperwork in Human Resources Department.
- Conducted remote and in-person interviews to gain greater insight into candidate skills and personalities.
- Generated reports offering data-driven insights to senior leaders.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
People Partner
Unilever (FTC)
Sharnbrook, Bedford
05.2023 - 11.2023
- Collaborated effectively with colleagues, fostering a positive work environment.
- Collaborated with wider teams on special projects e.g streamlining processes.
- Provided mental health support to employees, as well as signposting community resources and local charities.
- Navigated employment law issues with thorough knowledge and application of legal guidelines.
- Conducted exit interviews to gather valuable feedback and insights from departing employees.
- Created an effective induction process, ensuring swift integration of new hires into teams.
- Handled sensitive employee data with utmost confidentiality whilst abiding by GDPR regulations.
People Advisor
Autoglass
Bedford, Bedfordshire
09.2020 - 04.2023
- Established strong relationships with leaders for improved business partnerships.
- Facilitated employee training sessions, resulting in enhanced performance levels.
- Coordinated internal communication to increase understanding and compliance with HR policies.
- Enhanced company culture through the implementation of wellness programmes.
- Focused on conflict resolution strategies, fostering a harmonious working environment.
- Navigated employment law issues with thorough knowledge and application of legal guidelines.
- Conducted exit interviews to gather valuable feedback and insights from departing employees.
- Managed relationships with ACAS, Trade Union reps & Employment Tribunals.
- Created an effective induction process, ensuring swift integration of new hires into teams.
- Implemented and streamlined templates & policies to ensure consistency & fairness.
Employee Relations Advisor
Whitbread PLC
Houghton Regis, Central Bedfordshire
11.2019 - 09.2020
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Accurately documenting and providing regular feedback to employees on calls.
- Liaised between Acas & business stakeholders.
Reward Advisor
Whitbread PLC
Houghton Regis, Central Bedfordshire
08.2015 - 11.2019
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensured compliance with all relevant employment laws for smooth business operations.
- Solely responsible for day to day management of the Company car fleet circa 800.
- Supported several pay review cycles with reward managers along with communications.
- Facilitated the research of long service awards and staff benefits to improve processes and reduce costs.
- Produce monthly data and review trends for various stakeholders.
Business Support Agent
Premier InnWhitbread
02.2015 - 08.2015
Senior Advisor
Whitbread
09.2014 - 02.2015
Payroll Assistant
Randstad
07.2014 - 09.2014
Programme Manager Beauty
HRC College
04.2013 - 06.2014
Course Co-Ordinator Beauty Therapy
Oaklands College
07.2008 - 09.2012
- Career Break - Travelling around the world for 6 months
Retail Artist
C CosmeticsDebenhams
08.2005 - 05.2008
Beauty Therapist & Day Manager
Champneys Tring
04.2002 - 09.2005
Education
Mental Health First Aid champion -
Health
2021
CIPD Level 5ICS - undefined
2021
CIPD Level 3 - undefined
Bedford College
2015
QTTLS Level - undefined
Oaklands College
2010
3 Beauty - undefined
Barnfield College
2002
Skills
- Ability to work within a demanding and fast paced environment
- Mentoring and training
- Problem solving skills
- Employment law
- Employee management
- Customer service
- Excel proficiency
Timeline
People Business Partner
Applegreen UK Ltd
06.2024 - Current
Senior Hr Advisor
Applegreen UK, Ltd
12.2023 - 06.2024
People Partner
Unilever (FTC)
05.2023 - 11.2023
People Advisor
Autoglass
09.2020 - 04.2023
Employee Relations Advisor
Whitbread PLC
11.2019 - 09.2020
Reward Advisor
Whitbread PLC
08.2015 - 11.2019
Business Support Agent
Premier InnWhitbread
02.2015 - 08.2015
Senior Advisor
Whitbread
09.2014 - 02.2015
Payroll Assistant
Randstad
07.2014 - 09.2014
Programme Manager Beauty
HRC College
04.2013 - 06.2014
Course Co-Ordinator Beauty Therapy
Oaklands College
07.2008 - 09.2012
Retail Artist
C CosmeticsDebenhams
08.2005 - 05.2008
Beauty Therapist & Day Manager
Champneys Tring
04.2002 - 09.2005
CIPD Level 5ICS - undefined
CIPD Level 3 - undefined
Bedford College
QTTLS Level - undefined
Oaklands College
3 Beauty - undefined
Barnfield College
Mental Health First Aid champion -
Health
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