Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Gemma Mulholland

Farnham,Surrey

Summary

My current career and stage of life has empowered me to become a confident, self motivated empathetic individual person and worker.

I am able to work alone and as part of a team.

Through experience and training I have gained excellent interpersonal skills.

With self assurance and enthusiasm I am able to offer a high level of communication with my clients and team members.

I have the ability to ensure that all my clients are involved in the decision making for the out come of there hair.

With 20 years of experience in working in the hairdressing industry I am able to offer and deliver a broad knowledge and experience to my clients.

Overview

22
22
years of professional experience
7
7
years of post-secondary education

Work history

Elite Director

Ruby Mane
Farnham, Surrey
09.2014 - 06.2024
  • Built successful, long-standing client relationships, increasing repeat and referral business.
  • Developed strong and lasting rapport with clients through consistent delivery of requested services.
  • Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
  • Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
  • Styled hair using optimum cutting and scissoring techniques.
  • Advised clients on aftercare products to maximise style and colour longevity.
  • Updated customer files with colour notes, preferences and services delivered.
  • Pre-booked returning client appointments to foster continued loyalty.
  • Processed and recorded customer payments accurately.
  • Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
  • Promoted and sold additional services and products, increasing salon revenue.
  • Used conditioning treatments and products for enhanced client hair health.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Recommended hair styles to compliment clients' facial features and complexion.
  • Trained junior stylists to create high-performing salon teams.
  • Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.

Consultant

Rush Hair
Woking, Surrey
09.2008 - 09.2014
  • Managed appointments and schedules to smooth workflow.
  • Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
  • Built successful, long-standing client relationships, increasing repeat and referral business.
  • Trimmed, cut and shaped hair based on exact customer preferences.
  • Developed strong and lasting rapport with clients through consistent delivery of requested services.
  • Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
  • Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
  • Styled hair using optimum cutting and scissoring techniques.
  • Advised clients on aftercare products to maximise style and colour longevity.
  • Updated customer files with colour notes, preferences and services delivered.
  • Kept detailed records of customer information and services provided, maintaining continuity of provisions between stylists.
  • Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
  • Promoted and sold additional services and products, increasing salon revenue.
  • Used conditioning treatments and products for enhanced client hair health.
  • Provided detailed instructions and treatment procedures to clients.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Recommended hair styles to compliment clients' facial features and complexion.
  • Created traditional and contemporary hair styles for men and women.
  • Created memorable customer experiences with services such as head and neck massages.

Hair stylist

Eclipse
Knaphill, Surrey
06.2002 - 09.2008
  • Built successful, long-standing client relationships, increasing repeat and referral business.
  • Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
  • Developed strong and lasting rapport with clients through consistent delivery of requested services.
  • Kept detailed records of customer information and services provided, maintaining continuity of provisions between stylists.
  • Processed and recorded customer payments accurately.
  • Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
  • Advised clients on aftercare products to maximise style and colour longevity.
  • Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
  • Styled hair using optimum cutting and scissoring techniques.
  • Updated customer files with colour notes, preferences and services delivered.
  • Provided detailed instructions and treatment procedures to clients.
  • Examined hair texture and condition to determine appropriate treatment.
  • Created traditional and contemporary hair styles for men and women.
  • Recommended hair styles to compliment clients' facial features and complexion.
  • Promoted and sold additional services and products, increasing salon revenue.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Used conditioning treatments and products for enhanced client hair health.
  • Created memorable customer experiences with services such as head and neck massages.

Education

GCSEs -

Weydon School
Farnham
09.1995 - 06.2000

NVQ Level 3 -

Guildford College of Further and Higher Education
Guildford
09.2000 - 06.2002

Skills

  • Product knowledge
  • Attention to Detail
  • Cutting and styling
  • Creative
  • Salon column management
  • Social skills
  • Outstanding customer service
  • Customer buying trends

Affiliations

  • Gardening
  • Volunteering

Timeline

Elite Director

Ruby Mane
09.2014 - 06.2024

Consultant

Rush Hair
09.2008 - 09.2014

Hair stylist

Eclipse
06.2002 - 09.2008

NVQ Level 3 -

Guildford College of Further and Higher Education
09.2000 - 06.2002

GCSEs -

Weydon School
09.1995 - 06.2000

Similar Profiles

Create profile
Gemma Mulholland