Gemma Molloy
Alexandria
Summary
With 5 years experience as a bank manager at bank of Scotland. I am a proud leader of change who champions continuous improvement and modern banking practices. I’m passionate about translating complex organisational shifts into clear, engaging messages that inspire my team and bring them confidently along the journey. My leadership style focuses on collaboration, empowerment and building a culture where people understand the why behind the changes and feel motivated to deliver meaningful results.
Overview
24
24
years of professional experience
Work history
Bank manager
Bank of Scotland
Milngavie
2005.07 - Current
- Established performance goals for each department, improved overall productivity levels at the bank.
- Improved efficiency with innovative banking processes.
- Maintained high standards of service delivery by encouraging excellence among team members.
- Developed, implemented new policies for smoother operations in the bank.
Bar supervisor
Wright leisure group
Alexandria
2002.06 - Current
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
Education
Diploma of Higher Education - Travel and tourism
Anniesland college
Patrick 08.2000
Skills
- Firm assertiveness
- Communication skills
- Problem-solving
- Team building
- Public Relations
Timeline
Bank manager
Bank of Scotland
2005.07 - Current
Bar supervisor
Wright leisure group
2002.06 - Current
Diploma of Higher Education - Travel and tourism
Anniesland college