Gemma Mills
Coventry
Summary
Organised Operations Coordinator experienced in managing multiple tasks and effectively coordinating resources. Delivered results through strong leadership, teamwork, and a methodical approach to workload prioritisation. Focused on enhancing operational efficiency in dispatch, scheduling, project support, and service delivery.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Front of house assistant
The Blue Pig
Wolvey, Warwickshire
2026.01 - Current
- Delivered high-quality service during high-pressure situations and kept standards consistent.
- Maintained company standards to strengthen brand reputation under day-to-day pressure.
- Helped colleagues during rush hours to keep workflow calm and aligned.
- Managed reservations to seat guests quickly and efficiently each time.
- Communicated with customers to address needs promptly and clearly.
- Kept front-house area clean and orderly to support smooth operations.
- Coordinated with team members to keep front-of-house processes seamless.
- Greet 200+ patrons per shift
- Handled customer complaints to resolve issues and maintain satisfaction.
- Adhered strictly to health and safety guidelines, ensuring safe dining environment.
- Facilitated payment transactions swiftly and accurately.
Expense Officer/Assistant
UHCW, NHS
Coventry
2024.07 - 2026.01
- Administered system for overtime entries, expenses, and vehicle details daily.
- Streamlined administration processes to raise operational efficiency across shifts.
- Handled sensitive information with discretion, professionalism, and strict confidentiality.
- Processed and validated staff claims against payroll records accurately.
- Maintained accuracy across payroll-related systems for each pay run.
- Managed confidential information in line with company procedures.
- Worked within strict deadlines and followed set procedures precisely.
- Delivered high-quality outputs while working under pressure each day.
- Greeted 200+ patrons per shift warmly and confidently.
- Memorised drink menus and pricing to answer guest queries quickly.
Project Coordinator
Telent-Warwick, Warwickshire
Warwick
2020.09 - 2024.02
- As a Project Coordinator, my role was to support Project Managers and their teams by helping the program run smoothly. It is a very varied role and projects can be very different. Many of the projects I have been involved with are to install and commission CCTV and CIS screens into rail stations across the country. Many disciplines are involved in delivering the project such as: Engineers, Site Managers, Quantity Surveyors, Design, Civils and Telecoms teams. My duties included;
- Coordinated project tasks, ensuring timely completion.
- Liaise with all team members and assist in the production of all aspects of
- Project documentation to ensure documents are correctly maintained and sent to clients in a timely manner
- Responded promptly to client queries, boosting customer satisfaction levels.
- Managed communication amongst project team members to foster collaboration.
- Delivered comprehensive project reports by meticulous documentation of every phase.
Bar Manager
The Bulls Head (Public House)
2016.09 - 2020.08
- Supported teams of 10-15 staff running bar, restaurant, and B&B daily.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Enhanced customer satisfaction with professional bartending techniques.
- Mentored junior staff members fostering a supportive work atmosphere.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Trained new staff on customer service protocols to enhance guest experience.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Coordinated events at the venue, leading to increased bookings.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Attended customer and staff needs quickly during busy service periods.
- Built confidence through team support and consistent on-shift learning.
Personal Assistant
Women and Children’s Department UHCW
Coventry
2009.07 - 2010.01
- During my time at UHCW, I was the Personal Assistant to both the General Manager of Women & Children’s Department and the Head of Midwifery. I gained many transferable skills which allowed me to expand on my knowledge and abilities. Some of my duties included:
- Undertaking general office duties
- Liaising with hospital management across all areas to coordinate meetings around busy schedules
- Accurately recording actions and outcomes of meetings
- Ensuring that room bookings are confirmed for events
- Assist with the production of department reports
- Checking confidential information for admission into the hospital
- Diary management and coordination for senior staff
- Providing administrative support to the department
- Use of CRRS system
Recruitment Administrator/ Receptionist
Toys R Us, Distribution Centre
Coventry
2007.08 - 2009.06
- Executed dual role as recruitment administrator and evening receptionist in high-volume Distribution Center of Toys R Us, supporting Planning Department during peak staffing periods with hundreds of employees across various shifts.
- Oversaw daily office tasks, such as managing incoming calls and scheduling interviews, to ensure smooth operations.
- Collected and collated personal information, including bank details, references, and contact information, and created clocking-in cards for each employee.
Education
GCSE - English
Stoke Park School
Coventry 2016.09 - 2017.07
HNC - Biological & Chemical Sciences
Coventry University
Coventry 2015.09 - 2016.04
GCSE - Mathematics
Stoke Park School
Coventry 2014.09 - 2015.07
Diploma - Health & Human Sciences
Coventry University
Coventry 2014.09 - 2015.06
NVQ Level 2 - Business Administration
Heart of England training
Coventry 1998.09 - 1999.07
Skills
- Strong organisational skills
- Problem-solving flexibility
- General administrative duties
- Adaptable to deadlines
- Expense management
- Multi-tasking
- Experience with supplier engagement
- Strong work ethic
- Microsoft Office proficiency
- Can follow procedures
- Verbal and written communication
- Good time management skills
- Scheduling and planning
- Financial reporting
- Team leadership and delegation
Certification
- BIIAB Passion for Quality Present Passion for Quality - I took this course when working as assistant bar manager. It provides training on bar work/customers etc...
- BIIAB Award in Beer & Cellar Quality Present
- Safer Food Company - Food safety & hygiene Present
Timeline
Front of house assistant
The Blue Pig
2026.01 - Current
Expense Officer/Assistant
UHCW, NHS
2024.07 - 2026.01
Project Coordinator
Telent-Warwick, Warwickshire
2020.09 - 2024.02
Bar Manager
The Bulls Head (Public House)
2016.09 - 2020.08
GCSE - English
Stoke Park School
2016.09 - 2017.07
HNC - Biological & Chemical Sciences
Coventry University
2015.09 - 2016.04
GCSE - Mathematics
Stoke Park School
2014.09 - 2015.07
Diploma - Health & Human Sciences
Coventry University
2014.09 - 2015.06
Personal Assistant
Women and Children’s Department UHCW
2009.07 - 2010.01
Recruitment Administrator/ Receptionist
Toys R Us, Distribution Centre
2007.08 - 2009.06
NVQ Level 2 - Business Administration
Heart of England training
1998.09 - 1999.07