Gemma Milligan
London
Summary
- Communication Skills.
- Patients and Empathy.
- Ability to work as part of a team.
- Organisational and time management skills.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Customer service representative
Simba Sleep
London
06.2016 - 08.2017
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Streamlined processes through efficient record keeping.
- Collaborated with sales team to maximise product visibility and sales.
Supervisor Illamasqua Ltd
Illamasqua
London, Manchester, Birmingham
03.2009 - 04.2016
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Organised team resources, resulted in improved project timelines.
- Ensured smooth operations with regular maintenance checks.
- Key holder.
- Handling absents and sickness.
- Costumer service.
- Ensuring that all appointments are deal with correctly.
Freelance Make Up Artist
Self Employed
Manchester
01.2009 - 12.2012
- Education clients in lessons on how to achieve their goals, bridal, prosthetic and vintage looks.
- One to tutorials.
- Budget management on set for multiple TV shows, theatres and fashion shoots.
- Excellent communication skills with artistic directors and producers.
- Firsthand experience in using prosthetic.
Personal banking advisor
Yorkshire Bank
Wigan, Lancashire
02.2004 - 12.2009
- Built strong relationships with customers, fostering loyalty and repeat business.
- Participated in continuous training programmes – developed advanced skills in personal finance advising.
- Conducted comprehensive financial assessments to recommend suitable banking products.
- Liaised regularly with other departments for seamless service delivery across all areas of the bank.
- Maintaining customer relations with existing and new customers.
- Working part of a large team.
- Managing figures and sales of the branch.
- Upheld strict confidentiality policies for client privacy protection.
Education
NVQ Level 3 - Understanding Mental Health
The Skills Network
London 02.2022 - 03.2022
NVQ Level 2 - Understanding Children and Young Peoples Mental Health
The Skills Network
London 05.2021 - 07.2021
Bachelor of Arts - Fine Art
Middlesex University
London 09.2012 - 09.2015
Foundation in Art and Design - Art and Design
The Manchester College
Manchester 09.2011 - 09.2012
NVQ Level 3 - Make Up Artistry
South Trafford College
Manchester 09.2009 - 09.2010
Timeline
NVQ Level 3 - Understanding Mental Health
The Skills Network
02.2022 - 03.2022
NVQ Level 2 - Understanding Children and Young Peoples Mental Health
The Skills Network
05.2021 - 07.2021
Customer service representative
Simba Sleep
06.2016 - 08.2017
Bachelor of Arts - Fine Art
Middlesex University
09.2012 - 09.2015
Foundation in Art and Design - Art and Design
The Manchester College
09.2011 - 09.2012
NVQ Level 3 - Make Up Artistry
South Trafford College
09.2009 - 09.2010
Supervisor Illamasqua Ltd
Illamasqua
03.2009 - 04.2016
Freelance Make Up Artist
Self Employed
01.2009 - 12.2012
Personal banking advisor
Yorkshire Bank
02.2004 - 12.2009