Gemma Milligan
London
Summary
- Communication Skills.
- Patients and Empathy.
- Ability to work as part of a team.
- Organisational and time management skills.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Customer service representative
Simba Sleep
London
2016.06 - 2017.08
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Streamlined processes through efficient record keeping.
- Collaborated with sales team to maximise product visibility and sales.
Supervisor Illamasqua Ltd
Illamasqua
London, Manchester, Birmingham
2009.03 - 2016.04
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Organised team resources, resulted in improved project timelines.
- Ensured smooth operations with regular maintenance checks.
- Key holder.
- Handling absents and sickness.
- Costumer service.
- Ensuring that all appointments are deal with correctly.
Freelance Make Up Artist
Self Employed
Manchester
2009.01 - 2012.12
- Education clients in lessons on how to achieve their goals, bridal, prosthetic and vintage looks.
- One to tutorials.
- Budget management on set for multiple TV shows, theatres and fashion shoots.
- Excellent communication skills with artistic directors and producers.
- Firsthand experience in using prosthetic.
Personal banking advisor
Yorkshire Bank
Wigan, Lancashire
2004.02 - 2009.12
- Built strong relationships with customers, fostering loyalty and repeat business.
- Participated in continuous training programmes – developed advanced skills in personal finance advising.
- Conducted comprehensive financial assessments to recommend suitable banking products.
- Liaised regularly with other departments for seamless service delivery across all areas of the bank.
- Maintaining customer relations with existing and new customers.
- Working part of a large team.
- Managing figures and sales of the branch.
- Upheld strict confidentiality policies for client privacy protection.
Education
NVQ Level 3 - Understanding Mental Health
The Skills Network
London 2022.02 - 2022.03
NVQ Level 2 - Understanding Children and Young Peoples Mental Health
The Skills Network
London 2021.05 - 2021.07
Bachelor of Arts - Fine Art
Middlesex University
London 2012.09 - 2015.09
Foundation in Art and Design - Art and Design
The Manchester College
Manchester 2011.09 - 2012.09
NVQ Level 3 - Make Up Artistry
South Trafford College
Manchester 2009.09 - 2010.09
Timeline
NVQ Level 3 - Understanding Mental Health
The Skills Network
2022.02 - 2022.03
NVQ Level 2 - Understanding Children and Young Peoples Mental Health
The Skills Network
2021.05 - 2021.07
Customer service representative
Simba Sleep
2016.06 - 2017.08
Bachelor of Arts - Fine Art
Middlesex University
2012.09 - 2015.09
Foundation in Art and Design - Art and Design
The Manchester College
2011.09 - 2012.09
NVQ Level 3 - Make Up Artistry
South Trafford College
2009.09 - 2010.09
Supervisor Illamasqua Ltd
Illamasqua
2009.03 - 2016.04
Freelance Make Up Artist
Self Employed
2009.01 - 2012.12
Personal banking advisor
Yorkshire Bank
2004.02 - 2009.12