Summary
Overview
Work History
Education
Timeline
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Gemma Milligan

London

Summary


  • Communication Skills.
  • Patients and Empathy.
  • Ability to work as part of a team.
  • Organisational and time management skills.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Customer service representative

Simba Sleep
London
06.2016 - 08.2017
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Streamlined processes through efficient record keeping.
  • Collaborated with sales team to maximise product visibility and sales.


Supervisor Illamasqua Ltd

Illamasqua
London, Manchester, Birmingham
03.2009 - 04.2016
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Organised team resources, resulted in improved project timelines.
  • Ensured smooth operations with regular maintenance checks.
  • Key holder.
  • Handling absents and sickness.
  • Costumer service.
  • Ensuring that all appointments are deal with correctly.

Freelance Make Up Artist

Self Employed
Manchester
01.2009 - 12.2012
  • Education clients in lessons on how to achieve their goals, bridal, prosthetic and vintage looks.
  • One to tutorials.
  • Budget management on set for multiple TV shows, theatres and fashion shoots.
  • Excellent communication skills with artistic directors and producers.
  • Firsthand experience in using prosthetic.

Personal banking advisor

Yorkshire Bank
Wigan, Lancashire
02.2004 - 12.2009
  • Built strong relationships with customers, fostering loyalty and repeat business.
  • Participated in continuous training programmes – developed advanced skills in personal finance advising.
  • Conducted comprehensive financial assessments to recommend suitable banking products.
  • Liaised regularly with other departments for seamless service delivery across all areas of the bank.
  • Maintaining customer relations with existing and new customers.
  • Working part of a large team.
  • Managing figures and sales of the branch.
  • Upheld strict confidentiality policies for client privacy protection.

Education

NVQ Level 3 - Understanding Mental Health

The Skills Network
London
02.2022 - 03.2022

NVQ Level 2 - Understanding Children and Young Peoples Mental Health

The Skills Network
London
05.2021 - 07.2021

Bachelor of Arts - Fine Art

Middlesex University
London
09.2012 - 09.2015

Foundation in Art and Design - Art and Design

The Manchester College
Manchester
09.2011 - 09.2012

NVQ Level 3 - Make Up Artistry

South Trafford College
Manchester
09.2009 - 09.2010

Timeline

NVQ Level 3 - Understanding Mental Health

The Skills Network
02.2022 - 03.2022

NVQ Level 2 - Understanding Children and Young Peoples Mental Health

The Skills Network
05.2021 - 07.2021

Customer service representative

Simba Sleep
06.2016 - 08.2017

Bachelor of Arts - Fine Art

Middlesex University
09.2012 - 09.2015

Foundation in Art and Design - Art and Design

The Manchester College
09.2011 - 09.2012

NVQ Level 3 - Make Up Artistry

South Trafford College
09.2009 - 09.2010

Supervisor Illamasqua Ltd

Illamasqua
03.2009 - 04.2016

Freelance Make Up Artist

Self Employed
01.2009 - 12.2012

Personal banking advisor

Yorkshire Bank
02.2004 - 12.2009

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Gemma Milligan