GEMMA MCCARTHY
Lichfield
Summary
I have gained varied administration and finance experience to include word processing, audio typing, data input, managing diaries, creating reports, inventory and maintaining financial systems. I am a confident communicator; my customer care skills are of a high standard with the ability to find quick and efficient solutions to problems whilst under pressure. I understand the importance of an appropriate tone and manner and recording information accurately. I am skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, creating invoices and ensuring accuracy and completeness of data. I look for opportunities to identify and implement improvements to streamline processes and increase efficiency and productivity. I have proficiency with the full Microsoft suite and able to learn proprietary systems/ CRM software/ applications quickly and easily. I regard myself as a good timekeeper, organised, efficient.
Overview
17
17
years of professional experience
Work history
Administration Assistant (Temporary Contract)
Greenwood Projects
Lichfield, Staffordshire
07.2023 - Current
- Word processing, photocopying, filing
- Reconciling bank accounts, producing invoices, statements and debtors reports from Xero accounting software. Reviewed expense reports and invoices to assist with monthly accounting processing.
- Monitored and updated budget and account records.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Received and screened high-volume internal and external communications, calls and email.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Received, sorted and distributed incoming mail.
- Kept and maintained accurate filing system for preservation of office information.
- Ordered office supplies and researched new deals and suppliers.
Administration Assistant (Temporary Contract)
Polygon Damage Control
Rugeley, Staffordshire
02.2023 - 07.2023
- Compiling technicians reported data, using word, spreadsheets, CRM, Encircle, iAuditor and SharePoint applications
- Compiling photo logs, beyond repair lists, electricity usage and drying certificates and distributing them to the appropriate water companies and loss adjusters.
- Responded to telephone enquiries from clients, vendors and members of public.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Typed and proofread documents produced by other staff members.
- Kept and maintained accurate filing system for preservation of office information.
Administration Assistant
Find Insurance Ltd
Londonderry, Derry City and Strabane
01.2014 - 06.2014
- Duties Reception, dealing with enquiries, post, photocopying, filing, record quote requests and orders.
- Typed and proofread documents produced by other staff members.
- Received, sorted and distributed incoming mail.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Kept and maintained accurate filing system for preservation of office information.
Administration Assistant (Temporary Contract)
Bemis
Londonderry, Derry City and Strabane
06.2013 - 12.2013
- Dealing with production enquiries, word processing, data collection, photocopying, filing, record order requests.
- Responded to telephone enquiries from clients, vendors and members of public.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Acted as main contact for internal and external clients.
- Researched, analysed and summarised data for research.
Customer Service Representative/ Collections agent
HML
Londonderry, Derry City and Strabane
08.2012 - 06.2013
- Answered and made calls to mortgage customers from the debt management department, logged call details, took payments and answered all related queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
Administration Assistant
D. McCarthy Bros (Lichfield) Ltd
Lichfield, Staffordshire
01.2012 - 06.2012
- Photocopying, filing, recording quote requests and orders.
- Compiled health and safety policies and other supporting documentation for accreditation.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Received, sorted and distributed incoming mail.
Administrator
BHCP
Londonderry, Derry City and Strabane
04.2010 - 01.2012
- Duties Reception, dealing with enquiries, post, photocopying, filing, arranging meetings, constructing agendas and minutes
- Accounts and bookkeeping
- Word processing letters, reports, advertisements, memos and emails to management committee and other organisational contacts
- Organising events such as Annual General Meetings, committee meetings and edit AGR
- Compiling records for the accountants
- Attending work related events to further my knowledge for the position.
Administrator
Dunluce Family Centre
Londonderry, Derry City and Strabane
11.2009 - 03.2010
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Tracked accounts payable and receivables records.
- Accurately processed payroll for staff members
- Tracked and documented expenses to maintain operations within budget.
- Processed invoices and financial data with strong eye for detail.
- Handled mail and correspondence.
- Completed accurate payroll calculations using manual or computerized systems.
- Assisted managers in compiling and organising materials for meetings.
Customer Service Representative/ collections agent
Stream Global
Londonderry, Derry City and Strabane
08.2009 - 10.2009
- Called Post office home phone and Broadband customers on behalf of the debt collection department.
- Answered calls for the Post Office Home phone and Broadband billing department to arrange payment plans and set up direct debits.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Logged customer information and data in secure systems, maintaining GDPR compliance.
Sales Administration
LPC Stationery
Londonderry, Derry City and Strabane
03.2009 - 07.2009
- Completed sales orders, purchase orders and delivery notes corresponding to stationery and furniture orders
- I created quotes and price lists, including discounts for registered companies and maintained office computer system.
- Provided high-quality support across administrative tasks of end-to-end sales.
- Resolved customer queries using in-depth product and service knowledge.
Customer Service Representative/ collections agent
Stream Global
Londonderry, Derry City and Strabane
02.2009 - 03.2009
- Called Post office home phone and Broadband customers regarding unpaid bills, used a logging system to record the outcome
- Answer calls for the Post Office Home phone and Broadband billing department to arrange payment plans and set up direct debits.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Logged customer information and data in secure systems, maintaining GDPR compliance.
Clerical Officer (Temporary Contract)
Derry City Council
Londonderry, Derry City and Strabane
09.2008 - 12.2008
- Typing, photocopying, faxing, word processing, creation and data input to databases and spreadsheets including graphs
- Research and data collation.
- Presented research findings in clear, concise and functional formats.
- Responded to telephone enquiries from clients, vendors and members of public.
Finance Administrator
Derry Children's Commission
Londonderry, Derry City and Strabane
06.2007 - 09.2008
- Duties Reception, enquiries, post, photocopying, filing, arranging meetings, constructing agendas and minutes
- Accounts and bookkeeping and compiling records for the accountants
- Word processed letters, reports, advertisements, memos and emails to management committee and other organisational contacts
- Organised events such as Annual General Meetings, committee meetings and editing the AGR
- Attending work related events to further my knowledge for the position.
Administrator
Ballymagroarty Youth Club/ Gaslight Productions Ltd, Ballymagroarty Hazelbank Community Partnership
Londonderry, Derry City and Strabane
06.2006 - 06.2007
- Duties Reception, enquiries, post, photocopying, filing, arranging meetings, constructing agendas and minutes
- Accounts and bookkeeping and compiling records for the accountants
- Word processed letters, reports, advertisements, memos and emails to management committee and other organisational contacts
- Organised events such as Annual General Meetings, committee meetings and editing the AGR
- Attending work related events to further my knowledge for the position.
Education
GCSEs -
St Francis of Assisi Catholic Technology College
Walsall /1989 - /1994
GNVQ & RSA -
St Marys College
Londonderry, Derry City and Strabane /1994 - /1996
HND -
North West Regional College
Londonderry /1996 - /1998
OCN -
North West Regional College
Londonderry /2014 - /2015
Skills
- Proofreading
- Invoicing and billing
- Record-keeping and bookkeeping
- Multi-line phone systems
- Microsoft Office
- Data entry
- Sensitive material handling
- Professional and mature
- Medical terminology
Timeline
Administration Assistant (Temporary Contract)
Greenwood Projects
07.2023 - Current
Administration Assistant (Temporary Contract)
Polygon Damage Control
02.2023 - 07.2023
Administration Assistant
Find Insurance Ltd
01.2014 - 06.2014
Administration Assistant (Temporary Contract)
Bemis
06.2013 - 12.2013
Customer Service Representative/ Collections agent
HML
08.2012 - 06.2013
Administration Assistant
D. McCarthy Bros (Lichfield) Ltd
01.2012 - 06.2012
Administrator
BHCP
04.2010 - 01.2012
Administrator
Dunluce Family Centre
11.2009 - 03.2010
Customer Service Representative/ collections agent
Stream Global
08.2009 - 10.2009
Sales Administration
LPC Stationery
03.2009 - 07.2009
Customer Service Representative/ collections agent
Stream Global
02.2009 - 03.2009
Clerical Officer (Temporary Contract)
Derry City Council
09.2008 - 12.2008
Finance Administrator
Derry Children's Commission
06.2007 - 09.2008
Administrator
Ballymagroarty Youth Club/ Gaslight Productions Ltd, Ballymagroarty Hazelbank Community Partnership
06.2006 - 06.2007
GCSEs -
St Francis of Assisi Catholic Technology College
/1989 - /1994
GNVQ & RSA -
St Marys College
/1994 - /1996
HND -
North West Regional College
/1996 - /1998
OCN -
North West Regional College
/2014 - /2015
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