Summary
Overview
Work history
Education
Skills
References
Languages
CUST
Timeline
Receptionist
Gemma Lucas

Gemma Lucas

Tamworth ,Staffordshire

Summary

Detail-oriented customer service expert with a solid background in providing outstanding support in dynamic environments. Capable of accurately following procedures, juggling various responsibilities, and working collaboratively with colleagues. Excellent communicator with strong problem-solving abilities and a dedication to passenger safety and satisfaction. Looking to transition into a Cabin Crew role to utilize these transferable skills in a professional setting.

Overview

29
29
years of professional experience

Work history

Customer Service and Sales Executive

Riviera Travel
Burton on Trent , Derbyshire
06.2025 - Current
  • Integrates sales performance with customer service excellence throughout entire travel journey.
  • Transformed inbound enquiries into bookings through phone, email, and live chat
  • Provided tailored travel advice while cultivating robust guest relationships.
  • Oversaw outbound follow-ups and group enquiries to optimise revenue.
  • Managed post-booking support, addressing cancellations, complaints, and special requests
  • Facilitated travel documentation and collaborated with suppliers for concierge services.
  • Sustained accurate records while guaranteeing consistent achievement of KPIs and SLAs.
  • Coordinated with various departments to address in-travel issues and enhance processes.

Catering Team (Part-Time)

Wolverhampton Racecourse
Wolverhampton , West Midlands
12.2023 - 09.2025
  • Served as hostess, server, and expediter to ensure seamless dining experiences. Coordinated front-of-house operations to maintain high service standards. Managed customer interactions to address inquiries and enhance satisfaction.
  • Provided exceptional front-of-house customer service

Travel Advisor

TUI UK
Burton on Trent , Derbyshire
01.2025 - 06.2025
  • Coordinated client travel bookings and processed payments
  • Delivered expert guidance and customer support
  • Sustained precise records and managed foreign exchange transactions.

Sales Administrator

Audi UK
Tamworth , Staffordshire
01.2024 - 01.2025
  • Resolved customer enquiries while executing order processing tasks.
  • Executed credit checks while coordinating invoicing tasks.
  • Administered stock records while facilitating timely delivery coordination.
  • Facilitated after-sales assistance while overseeing warranty administration

Travel Advisor

TUI UK
Tamworth , Staffordshire
10.2022 - 01.2024
  • Comparable responsibilities to current TUI position

Office Manager

Redwood Home & Garden
Tamworth , Staffordshire
05.2015 - 10.2022
  • Managed reception and customer service operations
  • Oversaw accounts and executed data entry tasks

Office Manager

Eventus Security
Tamworth , Staffordshire
09.2011 - 05.2015
  • Facilitated staff recruitment and rota management
  • Delivered student support and conducted exam invigilation
  • Supported teaching staff while overseeing data input management
  • Enhanced building security and executed on-site steward responsibilities.

Homemaker

Stay-at-Home Parent
Tamworth , Staffordshire
01.2001 - 01.2011
  • Directed attention towards familial duties and individual advancement

Research Consultant

Thomas Cook
Birmingham , Birmingham
01.1997 - 01.2001
  • Performed extensive internet research and communicated with hotels
  • Enhanced Teletext and brochure content

Education

NVQ Level 2 - Customer Service

Highfields
Tamworth
03.2014

GCSEs - Grades C and above, including English and Maths

Woodhouse High School
Tamworth
09.1994

Skills

  • Personnel coordination
  • Management of administrative activities
  • Client-focused approach
  • Information organization
  • Effective listening techniques
  • Productivity software expertise Collaborative teamwork solutions Analytical capabilities Content development skills

References

References available upon request

Languages

English
Native
Italian
Beginner
A1

CUST

Full UK Driving Licence

Timeline

Customer Service and Sales Executive

Riviera Travel
06.2025 - Current

Travel Advisor

TUI UK
01.2025 - 06.2025

Sales Administrator

Audi UK
01.2024 - 01.2025

Catering Team (Part-Time)

Wolverhampton Racecourse
12.2023 - 09.2025

Travel Advisor

TUI UK
10.2022 - 01.2024

Office Manager

Redwood Home & Garden
05.2015 - 10.2022

Office Manager

Eventus Security
09.2011 - 05.2015

Homemaker

Stay-at-Home Parent
01.2001 - 01.2011

Research Consultant

Thomas Cook
01.1997 - 01.2001

NVQ Level 2 - Customer Service

Highfields

GCSEs - Grades C and above, including English and Maths

Woodhouse High School
Gemma Lucas