Gemma Louise Storer
Ibstock
Summary
Experienced professional with a strong background in servicing and repairs of gas appliances, underfloor heating installation, and bathroom fitting. Demonstrates exceptional troubleshooting expertise and fault-finding skills, ensuring quality assurance in all projects. Known for excellent communication, organisational abilities, and efficient multitasking, complemented by a friendly, positive attitude. Adept at managing time effectively while maintaining a flexible schedule to meet diverse client needs. Committed to adhering to water regulations and delivering high standards of service.
Overview
12
12
years of professional experience
Work history
Plumber
Platform housing
leicester, leicestershire
2024.11 - Current
- Fixed leaks to prevent water damage and waste.
- Managed inventory of plumbing materials, avoiding unnecessary delays.
- Completed jobs on schedule, meeting client deadlines.
- Provided emergency repairs for immediate relief from plumbing issues.
Maintenance Plumber
Franks Portlock
2024.07 - 2024.10
- Worked for a couple of months, Changing and services TMVs and Isolation valvues
- Did some unvented Cynlinder work.
- Was a mixture of maintenance work and Installation work.
- Upgraded outdated plumbing systems in historic buildings, preserving structural integrity while improving functionality.
- Diagnosed complex plumbing issues using advanced techniques and tools for efficient problem resolution.
- Reason for leaving was too much travel, Couldn't commit to 4-5 Hour commutes.
Plumbing and Heating Engineer
CRS Plumbing And Heating
Ibstock
2018.11 - 2026.03
- I have Level 3 Plumbing and Heating - Gas I only have CENWATT
- I know how to Tile , Bricklay and other sort of Multi-Skill to a certain degree.
- Performed general maintenance and repair
- Managed and coordinated multiple projects while ensuring timely completion
- Focused on learning new skills and staying updated with industry changes
- Troubleshot minor problems and reported larger technical issues
- Participated in ongoing training to enhance own job skills and knowledge
- Maintained customer loyalty by providing attentive service and ongoing support.
- Diagnosed complex plumbing issues quickly, reducing downtime and costs for clients.
Care Worker
Elms Residential Home
2014.01 - 2016.02
- I decided to take out an Apprenticeship within The Elms Residential Care Home, working towards my Health and Social Care Level 2 NVQ.
- I completed my NVQ 2 and 3 before 2017.
- Provided a friendly, compassionate and proactive approach throughout service.
- Helped patients requiring assistance to consume drinks and food.
- Administered fluid and solid medication to those requiring assistance.
- Performed high-quality end of life care in residential setting.
- Built professional relationships with service users.
Cleaner
Elms Residential Home
2013.10 - 2014.01
- Performed routine cleaning equipment and machinery inspections to maintain proper, safe working order.
- I worked from 11-2pm every weekend end, and when it was school holiday's I would work throughout the week too
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Followed sanitisation, health and hygiene regulations.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
Education
LEVEL 3 PLUMBING AND HEATING COURSE -
Stephenson's college
COMPLETED COURSEWORK TOWARDS LEVEL 3 HEATH AND SOCIAL CARE -
HEALTH AND SOCIAL CARE (NVQ) LEVEL 2 -
Stephenson's College
PRINCIPLES OF DEMENTIA CARE LEVEL 2 (NCFE) -
Stephensons College
ASHBY SCHOOL -
Ashby School
Ashby De La ZouchCOMPLETED COURSEWORK TOWARDS PREPARATION FOR SOCIAL WORK -
De Montfort University
Skills
- Servicing and repairs of gas appliances
- Organizational abilities
- Efficient multitasking
- Excellent Communication
- Friendly, Positive Attitude
- Time management
- Troubleshooting expertise
- Underfloor heating installation
- Fault-finding
- Water regulations aware
- Bathroom fitting
- Quality assurance
- Flexible Schedule
Custom Section
- 11/01/13, 2017, Health and Safety, This makes me aware of danger and hazards within any working environment.
- 12/01/13, 2017, Infection Prevention And Control, This makes me aware of cross contamination.
- 12/01/13, 2017, Safeguarding Vulnerable Adults, This training was to help realise the different distresses the service users could be going through.
- 01/01/14, 2017, Safe Moving And Handling Of People, This gives me the ability and legalisation to move residents safely and carefully.
- 01/01/14, 2017, Emergency First Aid and CPR, I am qualified in both Emergency First Aid and CPR.
- 12/01/17, PUP and PPT licence, I'm fully trained on both of these vehicles.
References
References available upon request
Languages
English
Timeline
Plumber
Platform housing
2024.11 - Current
Maintenance Plumber
Franks Portlock
2024.07 - 2024.10
Plumbing and Heating Engineer
CRS Plumbing And Heating
2018.11 - 2026.03
Care Worker
Elms Residential Home
2014.01 - 2016.02
Cleaner
Elms Residential Home
2013.10 - 2014.01
COMPLETED COURSEWORK TOWARDS LEVEL 3 HEATH AND SOCIAL CARE -
HEALTH AND SOCIAL CARE (NVQ) LEVEL 2 -
Stephenson's College
PRINCIPLES OF DEMENTIA CARE LEVEL 2 (NCFE) -
Stephensons College
ASHBY SCHOOL -
Ashby School
COMPLETED COURSEWORK TOWARDS PREPARATION FOR SOCIAL WORK -
De Montfort University
LEVEL 3 PLUMBING AND HEATING COURSE -
Stephenson's college