Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gemma Knott

Aylesbury,Buckinghamshire

Summary

Dedicated and compassionate healthcare professional with experience in delivering NHS health checks within the community. Skilled in conducting comprehensive health assessments, providing tailored advice, and promoting health and wellbeing across diverse populations. Proficient in identifying potential health risks, offering preventative care solutions, and supporting individuals in managing long-term conditions. Known for strong communication and interpersonal skills, building trust and rapport with service users, colleagues and external organisations and companies. Committed to promoting public health and improving health literacy in community settings.

Overview

13
13
years of professional experience

Work History

Health and Wellbeing Coach

Maximus
Aylesbury, Buckinghamshire
05.2024 - Current
  • Administering NHS health checks throughout Buckinghamshire with a commitment to exceptional quality and service delivery.
  • Facilitating a comprehensive understanding of health check outcomes, including the QRisk 3 results, for all service users.
  • Providing expert advice to service users on strategies to enhance cardiovascular health and offering appropriate resources for further support.
  • Engaging in community events to conduct health checks and actively promote the Be Healthy Bucks initiative.
  • Collaborating with colleagues, as well as external partners and organizations, to enhance awareness and utilization of Be Healthy Bucks services.
  • Proactively reaching out to eligible service users to schedule health checks in alignment with key performance indicators (KPIs).
  • Organizing supplementary clinics to effectively target priority groups.
  • Identifying and evaluating potential locations for additional clinic services.
  • Supporting the training of new staff responsible for delivering NHS health checks.

Emergency Ambulance Crew

London Ambulance Service NHS Trust
Hillingdon, Hillingdon
02.2017 - 04.2024
  • Effectively responded to large-scale emergencies, liaising with emergency control centre to request extra support.
  • Smoothened shift transitions, recording patient, vehicle and equipment information in hand over reports.
  • Facilitated maximally efficient emergency response, performing pre-trip vehicle and equipment checks to verify readiness.
  • Maximised patient welfare, employing communication and conflict resolution skills to minimise aggressive and abusive behaviour.
  • Prevented loss of life by administering pre-hospital emergency care through recognition of patients condition and treatment.
  • Proactively reported safeguarding concerns to appropriate services.

First Aid Instructor

Hamilton First Aid Solutions
London, England
01.2022 - 04.2024
  • Effective in managing large groups of learners and creating a positive training environment.
  • Strong ability to present material clearly and engagingly.
    Providing practical, real-life demonstrations and skill practices.
  • Knowledge of assessing trainees’ performance and providing feedback and implementing remedial actions plans where required
  • Tailoring teaching techniques to suit different learners (visual, auditory, kinesthetic).
  • Development of educational resources such as manuals, guides, and PowerPoint presentations.
  • Confidence in speaking to large audiences in workshops and seminars.
  • Leading group exercises to encourage teamwork in emergency scenarios.
  • Led paediatric first aid courses, ensuring child safety in emergencies.
  • Instructed on correct use of bandages, preventing further injury or infection.
  • Offered guidance on handling fractures, reducing recovery time for patients.
  • Developed customised training modules, addressing specific needs of clients.
  • Led workplace-specific first aid courses for enhanced employee safety readiness.
  • Provided CPR training, enhancing participants' life-saving skills.
  • Promoted understanding of burns treatment, minimising tissue damage and scarring.
  • Conducted AED instruction classes, improving survival rates during cardiac arrests.
  • Oxygen therapy
  • Adult first aid and basic life support

Customer Helpdesk Clerk

Advanced Business Equipment LTD
Uxbridge, Hillingdon
11.2015 - 12.2016
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Responded promptly to enquiries from clients, members and staff via email, post and fax.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Created strong value-added relationships with customers, driving business development and profit potential.

Store Colleague

Pets At Home
South Ruislip, Reading, Winnersh, Bracknell , Hillingdon and Berkshire
07.2012 - 11.2015
  • Remedied employee and customer conflicts using excellent decision-making and problem-solving abilities.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Demonstrated products to highlight features and benefits.
  • Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Updated product labelling and promotional pricing.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Performed thorough daily cleaning tasks including sanitation of enclosures and surrounding areas according to endorsed internal policies and procedures.
  • Thoroughly assessed animals for existing injuries and conditions upon arrival to ensure consistent care was administered.

Education

Undergraduate - Psychology

The Open University
Milton Keynes
09.2024

Diploma of Higher Education - Associate Ambulance Practitioners Level 4 Diploma

Futurequals
Kenton, Harrow
06.2017

Higher National Diploma - Animal Management

Berkshire College of Agriculture (BCA)
Maidenhead
07.2010

Diploma of Higher Education - Animal Care

Berkshire College of Agriculture (BCA)
Maidenhead
07.2008

GCSEs - Maths, English, Science, Art C and above

Hewens College
Hayes
07.2007

Skills

  • Clinical leadership
  • Strong interpersonal skills
  • Effective communication
  • Task prioritisation
  • First Aid and CPR
  • Compassionate care
  • Infection Prevention and Control
  • Clinical risk assessments
  • Dynamic risk assessment


Timeline

Health and Wellbeing Coach

Maximus
05.2024 - Current

First Aid Instructor

Hamilton First Aid Solutions
01.2022 - 04.2024

Emergency Ambulance Crew

London Ambulance Service NHS Trust
02.2017 - 04.2024

Customer Helpdesk Clerk

Advanced Business Equipment LTD
11.2015 - 12.2016

Store Colleague

Pets At Home
07.2012 - 11.2015

Undergraduate - Psychology

The Open University

Diploma of Higher Education - Associate Ambulance Practitioners Level 4 Diploma

Futurequals

Higher National Diploma - Animal Management

Berkshire College of Agriculture (BCA)

Diploma of Higher Education - Animal Care

Berkshire College of Agriculture (BCA)

GCSEs - Maths, English, Science, Art C and above

Hewens College

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