Gemma - Kay Rucastle
Scunthorpe,North Lincolnshire
Summary
Enthusiastic, dedicated, empathetic and perceptive mental health advocate & recently qualified integrative counsellor looking for a new role within the mental health & wellbeing field.
I am a positive person with a 'can do' attitude, I take pride in my work & work to the best of my ability at all times. I enjoy working in a team environment although I can work alone unsupervised using my own initiative.
Overview
4
4
years of professional experience
Work History
Receptionist
Speedway Garage Ltd
Scunthorpe, North Lincolnshire
01.2023 - Current
- Greeted visitors warmly, providing a professional first impression of the company
- Welcomed guests and clients in a friendly, positive manner.
- Delivered polite, professional customer service
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
Student domestic abuse counsellor
The Blue Door
Scunthorpe, North Lincolnshire
06.2024 - 01.2026
- Provided counselling and emotional support to clients who have expereinced domestic abuse
- Provided a safe, non judgmental, empathetic space for clients to explore their experiences, thoughts and feelings
- Provided tailored interventions such as Cognitive Behavioral Therapy, mindful exercises, psychoeducation to educate clients on perpetrator tactics and how the human brain and nervous system naturally react to trauma
- Rebuilding self worth - Aiding survivors in externalising blame, managing and reducing feelings of shame, guilt and validating their emotional realities
- Engaged with clients using a person-centred approach, respecting their perspectives and empowering them to discover solutions
- Provided empathetic counselling support to individuals facing mental health challenges, facilitating their journey towards wellbeing.
- Maintained confidential records of therapy sessions, adhering to professional ethical standards and data protection regulations.
- Performed all duties in line with relevant compliance, legal requirements and internal safeguarding policies.
- Helped individuals access resources needed to reach personal goals.
Education
Bachelor of Arts with Honours - In Integrative Counselling
The University of Hull
01-2026
8 GCSEs -
Frederick Gough Comprehensive
01-2000
Skills
- 150 client hours
- Face to face counselling expereince
- Telephone counselling expereince
- Online counselling expereince
- BACP Membership
- Person centred therapist
- Empathetic, compassionate & non-judgemental
- Emotional support
- Trauma - Infromed
- Active listener
- Self awareness
- Resilient
- Adaptable
- Microsoft Office, Word, Excel & Outlook
- Administration skills
- Attention to Detail
- Well-presented
- Confidential record keeping
- Mental health support
- Professional attitude
- Problem resolution
- Full Clean Driving Licence
- Enhanced DBS
- Flexible
- Organisational skills
REFERENCES
- Available on request
Timeline
Student domestic abuse counsellor
The Blue Door
06.2024 - 01.2026
Receptionist
Speedway Garage Ltd
01.2023 - Current
Bachelor of Arts with Honours - In Integrative Counselling
The University of Hull
8 GCSEs -
Frederick Gough Comprehensive