Gemma-Kathryn Price
Telford,Shropshire
Summary
Energetic and versatile professional with over 8 years’ experience across customer service, sales, hospitality, and live performance. Known for delivering exceptional customer experiences, building strong relationships, and thriving in fast-paced, dynamic environments. Experienced in leading and supporting teams, coaching colleagues, and ensuring smooth day-to-day operations while maintaining a positive and approachable attitude. Skilled at balancing multiple responsibilities, including self-employed performance work alongside full-time roles, demonstrating dedication, adaptability, and strong time management. Passionate about exceeding expectations, creating enjoyable experiences for clients and audiences, and bringing enthusiasm and professionalism to every role.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Vocalist
Self employed
02.2022 - 12.2025
- Dynamic and versatile female vocalist with many years of professional live performance experience across holiday parks, social clubs, pubs, private events, and international cruise ships.
- Contracted through leading entertainment agencies including Live Business, The Act Store, and Events UK, consistently delivering performances to high professional standards.
- Led and managed performance teams when required, coordinating rehearsals, scheduling, and live show delivery to ensure smooth operations and high-quality productions.
- Delivered engaging, high-quality live entertainment tailored to diverse audiences and environments.
- Maintained an extensive, multi-genre repertoire to suit a wide variety of events and client requirements.
- Built strong audience engagement through confident stage presence and effective communication.
- Managed all aspects of self-employment including client liaison, contracts, scheduling, and performance preparation.
- Demonstrated exceptional reliability, adaptability, and professionalism in fast-paced, live performance environments.
Property Sales Negotiator
Bridgfords Countrywide Plc
01.2025 - 09.2025
- Booked and conducted property viewings, providing professional guidance to buyers and representing properties to a high standard.
- Successfully negotiated offers between buyers and vendors, having passed internal competency testing to become an approved Offer Handler.
- Managed the full sales progression process from offer acceptance through to completion, liaising with solicitors, mortgage advisors, buyers, and vendors to ensure smooth transactions.
- Attended sales progression and property valuation training sessions, continuously developing market knowledge and sales expertise.
- Supported senior valuers by attending overflow valuations, assisting with property inspections and client appointments.
- Built strong relationships with clients, delivering clear communication and exceptional customer service throughout the sales journey.
- Conducted prospecting activities including applicant registrations, follow-up calls, and database management.
- Maintained accurate records using CRM systems and ensured compliance with industry regulations and company procedures.
- Consistently worked to sales targets and key performance indicators, contributing to branch performance and revenue growth.
Barista
Starbucks - Welcome break
Telford
02.2022 - 08.2024
- Prepared and served a wide range of hot and cold beverages to a consistently high standard in a fast-paced environment.
- Delivered excellent customer service, efficiently handling enquiries, complaints, and ensuring overall customer satisfaction.
- Operated espresso machines and café equipment with precision and care.
- Successfully balanced this role alongside self-employed cruise ship performance contracts, demonstrating excellent time management and commitment.
- Accurately handled cash transactions and operated the till responsibly.
- Maintained strict cleanliness and hygiene standards in line with health and safety regulations.
- Assisted with stock control and inventory management to support smooth daily operations.
- Ensured high quality and freshness of food and pastry displays.
- Trained and supported new team members to promote consistency and teamwork.
TST-Telephony Support Team
DLC
01.2021 - 02.2022
- Promoted in January to TST and Subject Matter Expert (SME), supporting departmental leadership and acting as a key point of contact for technical and operational queries.
- Managed and supported a team of 25 telephony agents, providing real-time guidance, performance support, and escalation handling.
- Handled complex customer and manager call-backs, ensuring efficient resolution and high service standards.
- Reviewed performance and data reports to monitor productivity, quality, and compliance.
- Scheduled and conducted team meetings, one-to-ones, and coaching sessions to drive continuous improvement.
- Represented the department in performance calibrations with major clients including Volkswagen, Mercedes-Benz Financial Services, and Ikano Bank, ensuring service alignment and contractual standards.
Customer Service Agent
DLC
Telford, Telford and Wrekin
12.2019 - 01.2021
- Managed a high volume of online customer service tasks focused on credit control for Volkswagen suppliers, ensuring accuracy and compliance at all times.
- Worked closely with individual businesses to maintain up-to-date credit accounts and ensure payments were correctly allocated.
- Developed strong technical proficiency in Excel, SAP, and Citrix, applying these systems daily to support efficient operations.
- Took initiative to deepen system knowledge independently, leading to the creation of training manuals and documented processes to improve team efficiency and customer experience.
- Consistently delivered high standards of service while handling sensitive financial information with integrity and attention to detail.st.
Education
GCSEs -
The Kingswinford School
Dudley 09.2011 - 06.2016
First Aid- 3 years certification
Murdoch Guild
A-Levels - Musical Theatre
Dudley College
Dudley 09.2016 - 06.2018
Skills
- Exceptional customer service and client engagement across diverse environments
- Strong team leadership and collaboration, including managing teams of up to 25 staff
- Skilled in complaint resolution, conflict management, and ensuring customer satisfaction
- Advanced problem-solving and decision-making in fast-paced and high-pressure settings
- Excellent written, verbal, and presentation skills for client-facing and internal communications
- Accurate cash handling and financial transaction management
- Proficient in telephony, CRM systems, SAP, Citrix, and other operational software
- Administrative support, data reporting, and performance monitoring
- Fast learner with proven ability to adapt to multiple roles and responsibilities simultaneously
- Training, mentoring, and coaching team members to maintain high performance and consistency
- Friendly, approachable, and professional demeanor, capable of building rapport with clients and audiences
Education
other,other
Timeline
Property Sales Negotiator
Bridgfords Countrywide Plc
01.2025 - 09.2025
Vocalist
Self employed
02.2022 - 12.2025
Barista
Starbucks - Welcome break
02.2022 - 08.2024
TST-Telephony Support Team
DLC
01.2021 - 02.2022
Customer Service Agent
DLC
12.2019 - 01.2021
A-Levels - Musical Theatre
Dudley College
09.2016 - 06.2018
GCSEs -
The Kingswinford School
09.2011 - 06.2016
First Aid- 3 years certification
Murdoch Guild