Summary
Overview
Work history
Education
Skills
Languages
Additional Qualifications
Timeline
AdministrativeAssistant
Gemma Jones-Wallace

Gemma Jones-Wallace

Chester,Flintshire

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. A strong drive for achieving new goals within different work environments. Highly efficient in time management, and skilled in written and verbal communication.

Overview

2
2
years of professional experience
10
10
years of post-secondary education

Work history

Administrative Assistant

Behavioural Referral Veterinary Practice
Chester, Cheshire
2022.01 - Current
  • Received, sorted, and distributed incoming mail.
  • Collected information from patients via styles such as questionnaires and telephone conversations to sustain customer satisfaction.
  • Supported new and current employees to increase workflow.

Administrative Assistant

G Parry Home Improvements Ltd
Ruthin, Denbighshire
2021.09 - 2022.01
  • Kept and maintained an accurate filing system for the preservation of office information.
  • Dealt with routine inquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Managed a workforce of over 50 workers to ensure people were at the right place, at the right time, andwith the right equipment.

Education

Bachelor of Science (Hons) - Animal Behaviour

Liverpool John Moores University
Liverpool
2017.09 - 2021.06

Extended Level 3 Diploma - Animal Management

Coleg Cambria
Llysfasi
2016.09 - 2017.06

Level 3 Diploma - Animal Management

Coleg Cambria
Llysfasi
2016.09 - 2017.06

8 GCSEs -

Ysgol Brynhyfryd
Denbighshire
2010.09 - 2015.06

Skills

  • Records management
  • Consultative customer service
  • Customer support
  • Time keeping

Languages

English
Native
Welsh
Beginner

Additional Qualifications

· Full UK Drivers Licence - Clean

· Level 2 & 3 Customer Services Diploma

Timeline

Administrative Assistant

Behavioural Referral Veterinary Practice
2022.01 - Current

Administrative Assistant

G Parry Home Improvements Ltd
2021.09 - 2022.01

Bachelor of Science (Hons) - Animal Behaviour

Liverpool John Moores University
2017.09 - 2021.06

Extended Level 3 Diploma - Animal Management

Coleg Cambria
2016.09 - 2017.06

Level 3 Diploma - Animal Management

Coleg Cambria
2016.09 - 2017.06

8 GCSEs -

Ysgol Brynhyfryd
2010.09 - 2015.06
Gemma Jones-Wallace