Gemma Jones-Wallace
Chester,Flintshire
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. A strong drive for achieving new goals within different work environments. Highly efficient in time management, and skilled in written and verbal communication.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work History
Administrative Assistant
Behavioural Referral Veterinary Practice
Chester, Cheshire
01.2022 - Current
- Received, sorted, and distributed incoming mail.
- Collected information from patients via styles such as questionnaires and telephone conversations to sustain customer satisfaction.
- Supported new and current employees to increase workflow.
Administrative Assistant
G Parry Home Improvements Ltd
Ruthin, Denbighshire
09.2021 - 01.2022
- Kept and maintained an accurate filing system for the preservation of office information.
- Dealt with routine inquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Managed a workforce of over 50 workers to ensure people were at the right place, at the right time, andwith the right equipment.
Education
Bachelor of Science (Hons) - Animal Behaviour
Liverpool John Moores University
Liverpool 09.2017 - 06.2021
Extended Level 3 Diploma - Animal Management
Coleg Cambria
Llysfasi 09.2016 - 06.2017
Level 3 Diploma - Animal Management
Coleg Cambria
Llysfasi 09.2016 - 06.2017
8 GCSEs -
Ysgol Brynhyfryd
Denbighshire 09.2010 - 06.2015
Skills
- Records management
- Consultative customer service
- Customer support
- Time keeping
Languages
English
Native
Welsh
Beginner
Additional Qualifications
· Full UK Drivers Licence - Clean
· Level 2 & 3 Customer Services Diploma
Timeline
Administrative Assistant
Behavioural Referral Veterinary Practice
01.2022 - Current
Administrative Assistant
G Parry Home Improvements Ltd
09.2021 - 01.2022
Bachelor of Science (Hons) - Animal Behaviour
Liverpool John Moores University
09.2017 - 06.2021
Extended Level 3 Diploma - Animal Management
Coleg Cambria
09.2016 - 06.2017
Level 3 Diploma - Animal Management
Coleg Cambria
09.2016 - 06.2017
8 GCSEs -
Ysgol Brynhyfryd
09.2010 - 06.2015
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